Importance of IT governance and service management

Reference no: EM133108493 , Length: word count:1600

Management of IT Services

‘Video Case Study & Skills

Learning objective 1: Integrate the fundamentals of business process management with service management in reference to the value IT can deliver to the enterprise.

Learning objective 2: Identify the importance of IT governance and service management and the need for organisations to ensure that effective processes are in place to manage the significant investment in IT infrastructure and services.

Learning objective 3: Synthesise the nature and contribution of the IT service management standards and good practice frameworks such as IT Infrastructure Library (ITIL), ISO/IEC 20000 and IT4ITTM in providing good practice frameworks for IT service management.

Assignment Task - Management of IT Service

Task overview:

TASK DESCRIPTION

Report 1: Requires you to watch a video on the key differences between ITILv3 and ITIL4, then draw on research materials answer the following questions.

Video - ITILv3 vs ITIL4 - Chandra (Edureka)

Report: Video Case Study Report

Report Structure
Your report should include a title page. The presentation of the report should be professional, resulting in clarity of message and information.

Report Introduction
Your report should include an introduction to the report. This introduction should provide an overview of the video case study.

Case Study Questions

Question 1: The service life cycle approach is the major concept in ITILv3. How is this conceptre-positioned in ITIL4? Explain with a focus on service "value".

Question 2: Discuss how ITIL4 consolidated the 9 guiding principles from the ITILv3 into the 7 guiding principles? Present a basic IT service example that follows any one guiding principle.

Question 3: Discuss why ITIL4 named "practices" instead of "processes" and "functions" in ITILv3? Provide example of an ITIL4 practice and its equivalent ITILv3 process and highlight the differences in how they are presented.

Question 4: What is the value of using any framework for IT management? How do you see ITIL4 re-define "service" in comparison with ITILv3 and its impact on ITSM?

Report: Conclusions

Summarise the key lessons you learnt from this video case study and your research

Attachment:- Management of IT Services.rar

Reference no: EM133108493

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Reviews

len3108493

3/22/2022 1:46:47 AM

This is a very simple task! This assignment requires you to watch a video on the key differences between ITILv3 and ITIL4, then draw on research materials to answer questions. There are 04 main tasks. And all are Report based questions. And everything is documented in your attachment, Please refer to the attachment. Please have a look and read carefully each and every detail on the specification page before your start the project and please get back to me soon.

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