Importance of including metrics in the sla

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Reference no: EM132415331

Problem: Service-level agreements use service quality metrics to express measurable quality-of-service characteristics. Provide a descriptive explanation of the importance of including these metrics in the SLA.

  • Performance - capacity, response time, and delivery time guarantees 
  • Security - security measures such as anti-virus updates and patching

Reference no: EM132415331

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