Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Assignment:
Customer services - a part of market orientation Every company should know customers' needs and mostly they claim they know. However, the ability to provide a final product according to the expectations can be questionable. All company activities such as manufacturing, sales and customer services as well should ensure customer satisfaction. Therefore, customer services are always very important and topical, because they can help to increase customer satisfaction. Services can be seen as a source of company profit and possible differentiation, too. Almost all companies have to be providers of customer services today. Moreover focusing on customers, e.g. providing customer services is one of the main benefits of well-done application of market orientation in a company.
You are a supply Chain Director at Woolworths (South Africa). Read the above extract and answer all the five (5) questions that follow:
Question
The above scenario confirms that almost all companies have to be providers of customer services. Critically analyse the importance of good and sustained customer service in building customer loyalty at Woolworths. Make use of the relevant examples to support your answer.
Joe recently had a heated argument with Tina Tumultuous that ended badly. Tina accused Joe of treating her unfairly when he disciplined her for her offensive and rude interactions with customers. At the time, Tina had just returned from a three-day s..
Which one will have the greatest impact for reducing overall quality costs? Why? Which one (in general) results in higher quality costs to the company?
What kinds of appeals does the author make? Is there a bias in the article? Indicate how you know that there is or is not any bias.
Which of the following is most typical of a value-creating activity associated with the differentiation strategy compared with the cost leadership strategy?
Human Behavior in an organization is the material - Review the material you've read in course lectures and the assigned textbook selections
Can the trucking company bring suit in Georgia state court? Georgia federal court? Florida state court? Florida federal court?
Part of having a professional online presence is creating professional content for peers to engage with and to share your expertise.
Discuss group emotional intelligence. Why are norms and organizational culture so important?
What are the risk-return trade offs associated with inventory management?
What is the relationship between innovation and innovation killers? What role do clear decision roles have with opportunities to generate innovations?
Did the physician have an obligation to tell this patient that he was dying, especially since this patient would want to know?
Kelly is the program manager for training services, a small but growing part of client work for HR Outsource.The three members of Kelly’s staff are Christina, Pe-ter, and Maria, all of whom hold the job title of “human resources consultant.” What ne..
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +1-415-670-9521
Phone: +1-415-670-9521
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd