Importance of documenting in the medical record

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Reference no: EM132840371

Imagine you are the manager of an urgent care clinic and the external billing department your company uses has brought some errors in your employees' documentation to your attention. There are five recent incidences where patients were billed for flu tests, but they were not documented in the patient's chart as complete with results. The insurance denied all of the claims and failed to reimburse $500 worth of tests. They also brought up three incidents of the incorrect code being used for an urgent care visit and the insurance company denied these claims as well.

How do you handle the situation with your staff? What is the importance of documenting in the medical record?

Reference no: EM132840371

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