Importance of communication in managing change

Assignment Help Other Subject
Reference no: EM131205440

Aim

This assessment involves a series of activities based on case scenarios where the learner is required to apply knowledge and skills relevant to the workplace situations. By successfully completing this assessment, you will demonstrate leadership knowledge and skills such as:

- Interpersonal skills to communicate and build trust and confidence among the team members
- Leadership styles and their application to various situations
- Risk management skills to analyze, identify and control risks
- Knowledge of legislations and codes relevant to organisation's operations
- Knowledge of organisation's mission, vision and objectives
- Knowledge of business ethics and their application
- Knowledge of developing personal and professional competence

Assignment Type

Case scenarios

Content

This assessment comprises of Eight (8) Activities covering a variety of workplace situations.

Word count

The report should be between 2,500 to 3,000 words excluding the references, tables and diagrams.

Activity 1

i. You work for an organisation which does not have a formalised mission, vision

and values yet.The owner has now realised the need to develop and communicate the mission and vision to relevant group and individuals. He has asked you to provide him inputs on developing the mission, vision and values. He has asked you to research and provide him with the mission and vision statements of three real-life organisations for his reference and guidance:

Organisation's name

Mission & Vision

Website

Organisation A

Mission statement: Vision statement:

 

 

 

Organisation B

Mission statement: Vision statement:

 

 

 

Organisation C

Mission statement: Vision statement:

 

ii. Once you record the information as per above, answer the following:

a) Identify which group of stakeholders the mission and vision statements addressing.

b) Identify and list three values as communicated in their website.

c) For each of the mission and vision statements identified above, list two measurable performance indicators.

Activity 2

Consider you are the manager of an organisation, and a major incident has occurred affecting your customers and staff. The incidents could be such as:

- A mining company that has had an underground mine collapse

- A shipping company that has lost contact with a vessel in a storm

- An air freight company that has lost a plane in remote mountains

- A major cyclone has affected the city where the organisation's headquarter is (or any other major workplace incident)

At present, lives of 5 employees are unaccounted for. You are hoping they are still alive, but don't know for certain. You have already called in the best rescue teams in the world who are working around the clock to locate and rescue the survivors (if any). And you have employed outside investigators to work out what went wrong. Humanly speaking there is nothing more you can do. But your job is to communicate with the anxious relatives, co-workers, and media waiting outside. They know nothing other than rumors, and emotions are running high.

Design and develop a media release that informs the stakeholders of what has happened and what your company is doing about it. The media release should be prepared keeping following things in mind:

- It should be concise and clear and describe what, when, how etc of the incident;

- It should be "from the heart" showing empathy to the worried families and co- workers;

- Your legal advisors have cautioned you not to admit fault or apportion blame, as the matter may end up in court - but you still need to be honest and transparent;

- Your organisation has responsibilities to many stakeholders, including employees and their families, customers, the general public, government authorities, and shareholders, all of whom will hear the release

- You need to address the ethical and code of conduct issues adequately and ensure the organisation is positively represented in the media.

Activity 3

You have taken on a new job as a manager in an organisation. The organisation does not have a policy or guidelines on ethical behaviour. You observe that the conduct of your team at times is questionable. They take short cuts, especially on safety, display poor attitude, over-quote on work, keep materials left over from jobs and display poor customer relations. When you have challenged people, you get excuses such as:

- It's not really illegal or immoral

- It's in people's and the organisation's best interest

- No one will ever find out

- Since it'll help the company out, the company will back me up. You decide to get your team to develop a code of ethics.

- Develop a code of ethics for the team

- What will you do to encourage the team to work in accordance with the code of ethics?

Activity 4

Consider you are the manager at XYZ Pty Ltd. As part of expansion strategy, the organisation has recently bought a rival business at a premium price. There was little communication and consultation with the staff members before making this decision. Following this approach of the senior management, resistance to change has been surfacing through low staff morale, passive compliance and vocal resistance in the office when management personnel were not present.

The CEO has asked you to initiate and implement a strategy to improve organisational culture through regular communication, consultation and engagement and ensure the positive team working environment is built and maintained.

You will need to:

- Develop a draft action/implementation plan of the strategy (such as Gantt chart).

- Develop a draft budget for the change program

- Develop a draft communication plan for internal and external stakeholders.

Activity 5

Consider you have been assigned a role as a supervisor of a project team. You have been asked by your team leader to prepare a report on "role of communication for successful project teams". Your report will need to cover the following:

- Why should managers and team members be aware of their organisation's strategic vision, mission and values?

- How can managers encourage open and two-way communication?

- Why is it useful to have regular team meetings?

- Why is it important to have feedback system?

Activity 6

Prepare a short report for your manager on the actions you will take to promote learning in your work team. Include in your report:

- How would you identify training needs of the team members?

- Identify three types of learning and development activities.

- How your actions will facilitate improvements to team performance.

- Professional development and networking activities (record in the template below)

Activity 7

You are engaged as a consultant of a medium sized Australian Financial services organisation. In response to recent poor financial performance, your client will implement a restructuring of the organisation. Some parts of the organisation will be closed and others will be significantly changed in size and or scope. Many staff members will be affected in ways ranging from new duties to retrenchment.

- What is importance of communication in managing change? How can effective communication be achieved?

- Prepare the communication plan for the change project using the template below:

- Why does resistance to change occur? How can managers overcome resistance to change?

Activity 8

Assume you are to conduct a performance appraisal interview with one of your team. The employee has been a consistently low performer and has not achieved his/her key expected results. How would you deal with the employee in order to develop a performance plan or solutions for improving performance?

Reference no: EM131205440

Questions Cloud

Read the case and answer given questions : What do you think was behind the phasing in of the various provisions of the Affordable Care Act? Would you have phased them in differently?- how would you define the problem differently?
What does this imply for the us debate on health care : What has happed to health care costs compared to other consumer spending? What does this imply for the US debate on health care?
Written assignment-auditing database activities : After an intensive investigation you found out that some users were abusing their privileges.  You decide to implement a solution in which users are audited when they create any database object.
Value into the variable name : Write some code that reads a value into the variablename then prints the message "Greetings, NAME" on a line by itself, where NAME is replaced the value that was read into name. For example, if your code read in "Rachel" it would print out "Greeti..
Importance of communication in managing change : Provide leadership across the organisation - BSBMGT605 What is importance of communication in managing change? How can effective communication be achieved and What is importance of communication in managing change?
Result of converting the int value : Write an expression whose value is the result of converting the int value associated with x to a str. So if 582 was the int associated with x you would be converting it to the str"582"?
How would you attempt to control costs : If you were working for a state legislature that was designing a universal coverage system, how would you attempt to control costs?
What kinds of industries are likely to be most affected : How might this difference affect the competitiveness of American firms in selling exports or competing with imports? What kinds of industries are likely to be most affected?
Determine correctional best practices for particular program : Write up your findings in a report that provides a description of the program, the elements that lead to the success of the program, and the program structure and design that provide for an effective and successful correctional program.

Reviews

len1205440

9/14/2016 3:39:44 AM

Activity 1 Mission, vision and values Activity 2 Dealing with media Activity 3 Code of ethics Activity 4 Creating positive team environment Activity 5 Role of communication Activity 6 Training and development Activity 7 Managing change Activity 8 Managing performance

len1205440

9/14/2016 3:38:44 AM

• This assessment item is my own work; all sources properly acknowledged; and has not been submitted for academic credit elsewhere. • All reasonable care has been taken to ensure that no other person has been able to copy this work either in paper or electronic form. • I acknowledge that the assessor of this item may, for the purpose of assessing this item: o Reproduce this assessment item and provide a copy to another member of the University; and/or, o Communicate a copy of this assessment item to a plagiarism checking service (which may then retain a copy of the assessment item on its database for the purpose of future plagiarism checking). • I certify that I have read and understood the College rules in respect of student academic misconduct.

Write a Review

Other Subject Questions & Answers

  Cross-cultural opportunities and conflicts in canada

Short Paper on Cross-cultural Opportunities and Conflicts in Canada.

  Sociology theory questions

Sociology are very fundamental in nature. Role strain and role constraint speak about the duties and responsibilities of the roles of people in society or in a group. A short theory about Darwin and Moths is also answered.

  A book review on unfaithful angels

This review will help the reader understand the social work profession through different concepts giving the glimpse of why the social work profession might have drifted away from its original purpose of serving the poor.

  Disorder paper: schizophrenia

Schizophrenia does not really have just one single cause. It is a possibility that this disorder could be inherited but not all doctors are sure.

  Individual assignment: two models handout and rubric

Individual Assignment : Two Models Handout and Rubric,    This paper will allow you to understand and evaluate two vastly different organizational models and to effectively communicate their differences.

  Developing strategic intent for toyota

The following report includes the description about the organization, its strategies, industry analysis in which it operates and its position in the industry.

  Gasoline powered passenger vehicles

In this study, we examine how gasoline price volatility and income of the consumers impacts consumer's demand for gasoline.

  An aspect of poverty in canada

Economics thesis undergrad 4th year paper to write. it should be about 22 pages in length, literature review, economic analysis and then data or cost benefit analysis.

  Ngn customer satisfaction qos indicator for 3g services

The paper aims to highlight the global trends in countries and regions where 3G has already been introduced and propose an implementation plan to the telecom operators of developing countries.

  Prepare a power point presentation

Prepare the power point presentation for the case: Santa Fe Independent School District

  Information literacy is important in this environment

Information literacy is critically important in this contemporary environment

  Associative property of multiplication

Write a definition for associative property of multiplication.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd