Importance of attention to and healthy attitude toward

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Discuss the importance of attention to, and a healthy attitude toward, customer recovery.

Discuss the difference between assertive and aggressive behavior when dealing with customers.

Once again, put yourself in the situation of a clerk that has an unhappy customer. Describe handling this customer with assertive versus aggressive behavior.

Reference no: EM131354854

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Importance of attention to and healthy attitude toward : Discuss the importance of attention to, and a healthy attitude toward, customer recovery.- Discuss the difference between assertive and aggressive behavior when dealing with customers.

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