Reference no: EM132927834

Emotional intelligence in emotional regulations for customers assistants at marks and spencer.  In addition to the task, you should provide some background information on the following  

Task-specific guidance:  

The task should address the following requirements:

• Communicate the importance and benefits of emotional intelligence in emotional regulations for customers assistants at marks and spencer.
• Outline strategies for adopting emotionally intelligent behaviours in emotional regulations for customer assistants at mark and spencer
• The challenges/conflicts that customer assistance encounter working in mark and spencer
• The impact of challenges/conflicts that customer assistance encounter working in mark and spencer

REFERENCES:

Emotional intelligence is the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.*"emotional intelligence is the key to both personal and professional success

*Emotional regulation means to regulate your own + others' emotions. Not suppression. Stay open to both positive and negative emotions without having them overwhelmed you. Customer Assistant (Ca) is the technical assistance provided by the company's customer support to its clients who, after purchasing a product, either require further information (to get a better understanding of it) or need detailed instructions in case of error detection