Reference no: EM133206950

Question: Write one learning objectives based on the content of the training program described in the case.

Introduction

Southwood school administrators realized that a newly designed performance management system for their support staff would require a formal training program. Designing and implementing the new performance management system was a challenge for the organization; the last system was unpopular with employees, and negative feelings about the value of performance management linger.

Case Overview

Some of the issues identified with the previous performance management system included:
- Annual deadlines to complete the process were missed by many staff members.
- Some staff members were confused about what exactly needed to be completed and when.
- There were complaints that the previous system was a "waste of time" and that there were no measurable outputs.
- A trade union representative felt the system was not appropriate for all staff members.
- Criteria on the forms were irrelevant to support staff For example, support staff could not set objectives in pupil progress or have lessons observed.
- There was little attention on identifying training needs, and where needs had been identified, there was no follow-up with appropriate actions.
- Appraisals were led by teachers with little knowledge of their appraisees' jobs.
- Performance meetings were a one-way process; often, performance goals were identified