Implementing six sigma projects in service vs. industry

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Reference no: EM132295411

Using Six Sigma to Improve Complaints. Make notes regarding the main ideas in the case. Develop answers for the following question in consideration of the DMAIC principles.

Explain the differences of implementing Six Sigma projects in service vs. industry.

Explain how Six Sigma helped improve customer satisfaction in this case study.

Explain each step in details.

List the charts/techniques that helped the company to implement Six Sigma. How each chart contributed to each phase?

Your answer should be a minimum of 3 pages in length.

Reference no: EM132295411

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