Implementing a total quality program

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A distributor of electrical switches is interested in implementing a total quality program. Following data is collected about the organization's receiving process.

Date               Packing slips   Number of Errors

21 January                    73                               7

22 January                    79                               13

23 January                    87                               15

24 January                    84                                3

25 January                   92                                 23

The number of packing slips is expected to be varying each day. Set up appropriate 3-standard deviation control limits for the problem. 

Is the process in control during the during the (above) dates of 21 January through 25 January? Explain. Please give detailed explanation and state any formulas used.

Reference no: EM133176818

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