Implementation strategies to fix the poor service issues

Reference no: EM133203047

Question: A mystery shopper survey was done at Center College and the overall rating was poor. The manager was alarmed by the results and asked Sandra to create, distribute, and analyse a report to gather feedback from both internal and external customers for implementation strategies to fix the poor service issues. Describe the type of report that the manager requested Sandra to conduct.

Reference no: EM133203047

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