Reference no: EM132863866
In the implementation phase and the consultant-client (C-C) relationship during the implementation phase in the consulting process to the following topics of:
1. Quality management and TQM (DMAIC) consulting
2. Consulting process: implementation
3. C-C relationship: managing resistance, mediation, and conflict resolution
4. Technology and/or industrial sector focus: consumer/industrial electronics and pharmaceuticals
And the case studies of :
1. Bain & Co.'s IT Practice (HBS, 2005)
2. Caterpillar Tunnelling: Revitalizing User Adoption of Business Intelligence (Ivey Publishing, 2013)
3. Dow Chemical Co.: Big Data in Manufacturing (Ivey Publishing, 2017)
4. Eden McCallum: A Network-Based Consulting Firm (HBS, 2009)
Question
Briefly describe:
a) the relationship of the purposes of implementation
b) the challenges of implementation including change management-related challenges or dealing with resistance to change
c) the five techniques in the implementation phase (not limited to project management-related techniques) which may be used by a consultant during the implementation phase in the consulting process