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Implementation phase and the consultant-client

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Reference no: EM132863866

In the implementation phase and the consultant-client (C-C) relationship during the implementation phase in the consulting process to the following topics of:

1. Quality management and TQM (DMAIC) consulting

2. Consulting process: implementation

3. C-C relationship: managing resistance, mediation, and conflict resolution

4. Technology and/or industrial sector focus: consumer/industrial electronics and pharmaceuticals

And the case studies of :

1. Bain & Co.'s IT Practice (HBS, 2005)

2. Caterpillar Tunnelling: Revitalizing User Adoption of Business Intelligence (Ivey Publishing, 2013)

3. Dow Chemical Co.: Big Data in Manufacturing (Ivey Publishing, 2017)

4. Eden McCallum: A Network-Based Consulting Firm (HBS, 2009)

Question

Briefly describe:

a) the relationship of the purposes of implementation

b) the challenges of implementation including change management-related challenges or dealing with resistance to change

c) the five techniques in the implementation phase (not limited to project management-related techniques) which may be used by a consultant during the implementation phase in the consulting process

Reference no: EM132863866

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