Reference no: EM133165222

BSBOPS502 Manage business operational plans

Short Answer Questions

Preliminary Scenario

Bounce Fitness is a premier provider of fitness and wellness in Australia. The business offers innovative and varied classes to meet any of their clients' needs. The business current has four fitness centres - the head office in Cairns and other centres in Brisbane, Sydney and Melbourne.

You are the Centre Manager for Bounce Fitness Brisbane. You are creating an operational plan to boost profit by introducing a new fitness class.

Refer to this scenario when answering relevant SAQs. Relevant SAQs will be indicated by the opening statement: "You are the Centre Manager for Bounce Fitness Brisbane."

Question 1
You are the Centre Manager for Bounce Fitness Brisbane.Your operational plan will require the recruitment of new fitness instructors. You must also seek feedback about whether the operational plan will be actionable and realistic.
To assist you in completing this task, access the page in the link below:

Identify one of each of the following stakeholders involved in the development of your operational plan:
a. Colleague
Colleague refers to an individualworking in the same Centre as you
b. Specialist resource manager
Specialist resource manager refers to an individual who takes charge of assigning resources and budgets to a project
Explainhow each identified stakeholder is involved in the development of your operational plan.

Question 2
You are the Centre Manager for Bounce Fitness Brisbane. You must now manage the implementation of your completed operational plan. This includes the implementation of delegated action items and contingencies when risks arise, such as equipment breaking down.
To assist you in completing this task, access the page in the link below:

Identify one of each of the following stakeholders involved in the management of your operational plan:
a. Colleague
b. Specialist resource manager
Explain how each identified stakeholder is involved in the management of your operational plan.

Question 3
You are the Centre Manager for Bounce Fitness Brisbane. Escalation points are often involved in the creation of operational plans.
Escalation points refer to processes established to handle incidents and problems that need to be resolved at a higher management level.
For an example of Bounce Fitness' existing escalation points, access the document in the link below.
Maintaining Transaction Records Policies and Procedures
Explain the involvement of escalation points in the following phases of your operational plan:
a. Development
b. Management

Question 4
To assist you in completing this task, access Bounce Fitness from the link below.
Bounce Fitness Homepage
Read the scenariosbelow about operational plan proposals.
Locate the appropriate information from Bounce Fitness' filesand answer the questions that follow.

Scenario 1
You are the Centre Manager for Bounce Fitness Brisbane. You must develop a proposal for your operational plan. Your operational plan will include the recruitment of new fitness instructors.
You must access reliable and reputable sources of information to assist you in developing the proposal.
Reliable sources of information provide a thorough discussion on a topic that is based on strong evidence. Reputable sources of information refer to sources that are deemed credible because they consistently provide accurate and reliable information.

Identify two key sources of information you will need to develop the proposal. This must include:
» One resource requirement specialist source
Specialist sources refer to individuals who have significant knowledge and experience on specific fields.
» One Bounce Fitness document
Key sources of information refer to sources that are directly related to the information required in the document.
Explain in your own words why each identified source of information is key to developing the proposal.

Scenario 2
You have finished developing your operational plan proposal and must now present it to relevant stakeholders. Your presentation must include information on how the operational plan can help improve the Centre's financial circumstances.
Identify two key sources of information you will need to present the proposal. This must include:
» One resource requirement specialist source
» One Bounce Fitness document
Explain in your own words why each identified source of information is key to presenting the proposal.

Question 5
Explain how an organisation's existing consultation processes helps in managing an operational plan.
Consultation processes refer to steps and guidelines that an organisation follows when it comes to formal and informal communication channels with relevant stakeholders (e.g. conducting regularly fortnightly progress update meetings with the team)

Question 6
You are the Centre Manager for Bounce Fitness Brisbane.
Operational plans are composed of different parts, including the ones outlined below.
Describe each of the following parts of an operational plan. Examples for each part have been provided to assist you.

Parts of an Operational Plan Description
a. Procurement Processes
» Keep proper financial recordsfor submission to General Manager Finance
» Tender a competitive bid for the acquisition of resources required

b. Employee Recruitment and Induction Strategies
» Post advertisements for job vacancies on various social media sites
» Provide new employeeswith copies of policies and procedures

c. Physical Resource and Service Acquisition Strategies
» Select a supplier with mostly good online reviews
» Prioritise service providers that Bounce Fitness has previously hired

d. Key Indicators of Organisational Performance
» Increase net profit by 5% within the next three months
» Exceed last month's record for sales leads by 10%

Question 7
Answer the following questions about budget and actual financial informationusing your own words.

a. Define variances in budget and actual financial information.

b. Describehow organisations can use variances to monitor profit.

c. Describe how organisations can use variances to review productivity performance.

Question 8
Answer the questions below about preparation methods.

a. Identify one method for preparing operational plans.

b. Describethe identified method for preparing operational plans in your own words.

c. Identify one method for preparingcontingency plans.

d. Describe the identified method for preparing contingency plans in your own words.

Question 9
You are the Centre Manager for Bounce Fitness Brisbane.
To assist you in completing this task, access the document in the link below:
Business Objectives and Key Performance Indicators
Identify two objectives of Bounce Fitness that are related to your operational plan.
Explain how your operational plan can help Bounce Fitness achieve each identified objective.

Question 10
You are theCentre Manager for Bounce Fitness.
To assist you in completing this task, access following documents from the links below:
» Performance Management Policy and Procedures
» Documentation Policy and Procedures
Outline the set of procedures under each accessed document that are relevant to documenting performance.
Identify one type of record associated with each outlined set of procedures.
Record refers to documents used to keep evidences of actions, activities, events, etc.

Question 11
You are the Centre Manager to Bounce Fitness
Bounce Fitness Brisbane currently has the following objectives:
a. Generate a 10% increase in sales through boosting gym membership sales
b. Lower the cost of service delivery by 1% a quarter
The Centre wants to find appropriate approaches to developing Key Performance Indicators (KPIs) that would prioritise the following:
» Working with teams
» Predictive measurements
Identify two approaches to developing key performance indicators. The alternatives must correspond to what Bounce Fitness' Management is looking for.

Question 12
You are theCentre Manager for Bounce Fitness Brisbane. You are creating an operational plan to boost profit by introducing a new Bounce Fitness class.
Access the following:
» Bounce Fitness
» Fair Trading Act 1989
» Work Health and Safety Act 2011
Answer the following questions about legislative frameworks.

a. Identify one rule from each of the legislation sections below that relates to the development of your operational plan. Describe the relation of each identified rule to your operational plan.
Legislation
Fair-Trading Act 1989 (Section 39)
Work Health and Safety Act 2011 (Section 47)

b. Identify one right from each of the legislation sections below that relates to the development of your operational plan. Describe the relation of each identified right to your operational plan.
Legislation
Fair-Trading Act 1989 (Section 39)
Work Health and Safety Act 2011 (Section 47)

c. Identify one obligation from each of the legislation sections below that relates to the implementation of your operational plan. Describe the relation of each identified obligation to your operational plan.

Legislation
Fair-Trading Act 1989 (Section 39)
Work Health and Safety Act 2011 (Section 70)

Question 13
You are theCentre Manager for Bounce Fitness Brisbane. You are creating an operational plan to boost profit by introducing a new Bounce Fitness class.
Access the following:
» Bounce Fitness
» Fair Trading (Code of Practice-Fitness Industry) Regulation 2003
» Work Health and Safety Regulation 2011
Answer the following questions about regulatory frameworks.

a. Identify one rule from each of the regulation sections below that relates to the development of your operational plan. Describe the relation of each identified rule to your operational plan.
Regulation
Fair-Trading Regulation 2003 (Section 9)
Work Health and Safety Regulation 2011 (Section 40)

b. Identify one right from each of the regulation sections below that relates to the development of your operational plan. Describe the relation of each identified right to your operational plan.
Regulation
Fair-Trading Regulation 2003 (Section 8)
Work Health and Safety Regulation 2011 (Section 40)

c. Identify one obligation from each of the regulation sections below that relates to the implementation of your operational plan. Describe the relation of each identified obligation to your operational plan.
Regulation
Fair-Trading Regulation 2003 (Section 8)
Work Health and Safety Regulation 2011 (Section 40)

Question 14
You are theCentre Manager for Bounce Fitness Brisbane.Your operational plan will require the recruitment of a new fitness instructor and purchasing of new equipment.
To assist you in completing this task, access Bounce Fitness from the link below.
Identify two policies and procedures related to your operational plan. Describethe relation of each to your operational plan.

Question 15
You are the Centre Manager for Bounce Fitness Brisbane.
Read the scenarios below about workplace practices.
Identify the workplace practice in each scenario that is related to your operational plan. Describe the relation of eachworkplace practice to your operational plan.

Scenario 1
A piece of equipment in Bounce Fitness Brisbane has broken down from use. The Morning Team of fitness instructors are tasked to purchase a replacement for the equipment as soon as possible. The Morning Team identifies two different suppliers with good reviews online. The first supplier is cheaper but is located two cities from the Centre. The Morning Team decides to purchase from the second supplier, which is slightly more expensive but located in the Centre's local area.

Scenario 2
Bounce Fitness Brisbane is hiring a new fitness instructor for one of its existing classes. Three candidates have been shortlisted for the role and the Human Resource Manager will interview each one of them. They invite the immediate supervisor for the advertised role to join the interview.