Implementation of workflow technology

Reference no: EM133343102

Assignment:

Case

Workflow Technology

You started as the new director of HIM last week. Your department began using workflow technology six weeks ago with the EHR. With the implementation of workflow, the department started coding and analyzing charts online. Other tasks involved in the workflow are as follows:

Notifying risk management of issues identified
Communications with physicians
Communications with business office
Communications with supervisor
Routing charts that meet criteria to performance improvement for review

One of the first things you noticed when you started work was the stress level of the coders - they are panicking. You also found the billing hold report is at $2.4 million, when the expected level is below $300,000. In a meeting with the coders, they all tell you they hate using the new system. You also learn much of their distress is a result of the fact they were not involved in the selection or implementation of the new system. In addition, they had only a short training period, so they do not feel comfortable using the system.

Describe how to proceed to resolve the problems. What changes can you recommend to accomplish your goals?
Formulate a plan so future system selections do not incur these same problems.
What impact (positive or negative) do you expect? Include any cost-saving benefits.
What could you do to diminish the impact of the negative outcomes?
What supplies could be ordered to increase efficiency?

Now make a flowchart (use correct flow chart symbols/tools) of the current workflow and another flowchart reflecting the changes you wish to make. summarize the report of the current workflow and your recommended changes to accompany your flowcharts. In the 'real world' you would be presenting your ideas in a report with flowcharts to the CFO -- so keep this in mind and make sure your work looks professional!

Reference no: EM133343102

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