Reference no: EM133086683

BSBRSK501 Manage risk

ASSESSMENT TASK - Case Study/ Roleplay

TASK SUMMARY:
This assessment task is in four (4) parts.
o Activity 1: You are required to answer all six (6) case study questions
o Activity 2: You are required to complete a Risk Assessment Report
o Activity 3: You are required to conduct a Risk Management meeting (roleplay)
o Activity 4: You are required to Implement Risk Action Plan via Email

Case Study - Background Information

You have recently been employed as the Operations Manager of Coffee Bags Café. Coffee Bags is a well-known local brand and has five (5) store locations, with a reputation for quality and well trained/ qualified staff. In an attempt to expand the company reach, Coffee Bags Café is planning to launch its new mobile food truck, which is being set up to service special events (public & private) with premium coffee and patisserie items.

It is Thursday, and you have a conversation with David (the owner) and Tom (the mobile food truck operator), they both expressed concern for the truck's refrigerator. It is second-hand and is not consistently maintaining the required temperature of 4 degrees.

The mobile food truck has its first event scheduled this coming Saturday, for a private function which was booked six (6) weeks ago. Coffee Bags Café has confirmed the booking and expected payment in full last week.

David has booked the trucks refrigerator in for a service with "Cold as ice Pty. Ltd", but unfortunately, they are unable to look at it before Tuesday next week, due to their large current workload (3 days after the launch).

Tom also raised concerns, that the cash draw lock is broken and the assistant staff member Carol, who was booked for Saturdays event has taken ill with gastro.

The signwriting company "It's a Sign Pty. Ltd." are still finishing the sign writing on the truck. The truck was due to be finished and delivered yesterday, but David has not heard from them.

The owner (David) requested that you conduct a full risk assessment on the new Coffee Bag Cafés mobile food truck as one of your first duties as manager, before scheduled commencement of operations on Saturday.

Activity 1 Complete the following Case Study Questions

Problem 1
Access and review the Handout - Coffee Bag's Café Risk Management Policy & Procedure and outline the four (4) Steps identified to achieving better practice in the management of risks that threaten to adversely impact on Coffee Bags Café's functions, objectives, operations, assets, staff, customers or members of the public.

Problem 2A: Outline below the determined scope for the risk assessment you have been delegated to undertake.

Problem 2B: Use the internet to research potential risks that may apply to the risk assessment scope. List a minimum of ten (10)

Problem 3: In relation to the new mobile food truck, identify below two (2) internal and two (2) external stakeholders and their potential issues around risk

Problem 4: Complete a PESTEL Analysis below on the new mobile food truck business- include at least two (2) factors in each column.

Problem 5: Review the current strengths and weaknesses of the mobile food truck business. List below a minimum of four (4) Strengths and four (4) weaknesses.

Problem 6: Determine and list below five (5) critical success factors/ goals/ objectives for the mobile food truck.

Activity 2 - Develop a draft Risk Assessment Report

Using the template following, complete a risk Assessment on the mobile food truck business, ensuring you identify, evaluate and propose a strategy to eliminate or mitigate a minimum of ten (10) business risks.

STEP 1 :Identify associated business risks, assess likelihood of risks occurring, assess consequence if risk occurs, determine the risk rating by evaluating/ calculating the following:
(Likelihood) x (Consequence) = (Risk Rating)
# Identified Potential Risk

Identify potential risk below

1 Vulnerability to the elements:

2 Vehicle issues/ Risks:

3 WHS issues/ Risks:

4 Food Safety:

5 Regulatory Compliance:

6 Staff issues/ Risks:

7 Operational issues/ Risks:

8 Marketing and brand reputation:

9 Competition Issues/ Risks:

10 Security Issues/ Risks

STEP 2
Complete the ACTION PLAN and prioritise treatment of risks based on individual risk rating: highest - lowest

Activity 3

Risk Management Meeting with stakeholders (Roleplay)
For this task, you are required to discuss risk management processes and present your Risk Assessment Report with proposed Action Plan for support. During the meeting you must:
a) Discuss the risk management processes and outline your Risk Assessment &proposed Action Plan
b) Use questioning and listening to elicit opinions, and to confirm and clarify understanding
c) Consult stakeholders, and request input into the risks identified and if that needs to be amended (invite stakeholders to assist in the identification of risks.
d) Use digital technology to access information, to assist in communication
e) Obtain support for risk management activities proposed in the Action Plan

Your assessor will play the role of David (the owner) and ask another student (not being assessed during this simulated meeting), to play the role of Tom. Your assessor has a general script for each role to be played.

Roleplay Cast:
As a minimum the following individuals will be at the meeting;
- David: Owner (Assessor)
- Tom: Food Truck Operator (Classmates)

General instructions for all role players include:
• Participate in/ acknowledge information provided

A) Discuss the risk management processes and outline your Risk Assessment & proposed Action Plan
B) Use listening and questioning to elicit the views of other and to clarify understanding.
C) Consult stakeholders, and request input into the risks identified and if that needs to be amended (invite stakeholders to assist in the identification of risks.
D) Use digital technology to access information, to assist in communication

E) Obtain support for risk management activities proposed in the Action Plan

Activity 4 - Implement Risk Action Plan (Email)

Your assessor will provide an email address to you, so you can submit this assessment activity.

For this task, you are required to communicate risk processes to relevant parties, by implementing the revised Action Plan which includes the additional activity requested by David, the business owner.

Write an email to relevant staff, advising them of the following:
a) Implementation of the risk Action Plan
b) Outline how the risk management documentation will be stored in accordance with the organisational policy & Procedure. Access Handout - Coffee Bags Café Risk Management Policy & Procedure (Name the location in which you have appropriately stored the risk management documents)
c) Advise that you are attaching a copy of the final version of the Action Plan

Attachment:- Manage risk.rar