Reference no: EM133234490
Word count: 1000 word
Assessment task:
Identify a leadership style you deemed to be conducive to leading the implementation of the new LWBS strategy. Explain WHY, WHAT and HOW.
Context:
You have just started a job the Clinical Quality Systems and Patient Experience Manager with Wilton Hospital. You are being remunerated at Level 1 of the Health Managers (State) Award 2021.
The hospital is owned and managed by a not-for-profit organisation , No-one Without a Home (NWH) . The net asset (profits) goes towards the NWH's strategic mission of combating homelessness in Australia . Wilton Hospital has a private Emergency Department, 106-bed private health facilities, a 10-bed palliative care unit, and 20-bed residential care facility. The facility also offers 20 private consulting suites. The Wilton Hospital has a staff-to-patient ratio of 1:10; however, the staff-to-patient ratio in the Emergency Department is 1:20. The staff are generally fatigued and weary. There have been two previous organisational restructures in the last five years, which were poorly managed by the hospitals managers and an external consultant. Both restructures did not achieve the intentions or objectives for the 'change' which was to improve patient care and experience, reduce inefficiencies in the system and process, improve staff experience, workplace satisfaction and organisational culture.
The Wilton Hospital was built leading up to the then-NSW State Election, there was rumour of 'pork barrelling' especially with a political party having committed some 75% of the capital funding (building costs). The Wilton Hospital is located within 5 km of a public hospital. The popularity of the said-political party is weaning leading up to the next State Election in less than a year.
You were informed by your supervisor, that the private Emergency Department has a high number of patients who present but leave without being seen (LWBS). The proportion of LWBS at Wilton Hospital Emergency Department is twice that of the closest public hospital. The
Wilton Hospital Emergency Department was profiled in the national news because three successive LWBS subsequently died and the coroner had made negative findings against the Wilton Hospital management and governance.
You are tasked, as part of your probation, to implement a new patient-centric strategy formulated by the external consultants to reduce LWBS.