Implementation of customer order management system

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When looking at software development alternatives in the creation and implementation of a customer order management system, consider the benefits and drawbacks of an "off-the-shelf" ERP system, as opposed to a bespoke, in-house development. Consider time to completion and TCO (Total Cost of Ownership), and in relation to the chapter discuss how you would approach the topics and project with Doug about the best way forward in integrating e-business, web development, Point Of Sale (POS) and supply chain systems. Discuss how the implementation team should work with the business to find the best software development and project implementation approach; one that addresses customer needs, speed of implementation, “Go-Live” planning and preventing cost over-run/delays. Initially Doug is looking to guarantee that customer order fulfilment works to deliver on-time, every-time, so explain the implications of the piece-meal, one step at a time approach he's proposing for new functional software.

Reference no: EM132252656

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