Reference no: EM132796272
You are the manager of McDonald's and you are tasked to implement Total Quality Management (TQM) within the organisation.
Question: Analysis the following factors and explain how they benefits the business (McDonald's):
-Quality Management Framework
-Commitment to Total Quality
-Form a Steering Committee
-Teambuilding
-Total Quality Training for the Steering Committee
-Creating Direction and Communication Briefly explain the factors listed below:
(1) Create Vision and Guiding Principles:
(2) Set Broad Strategic Objectives:
(3) Communicate and Publicise Activities:
(4) Undertake a SWOT analysis:
(5) Identify advocates and resisters:
-Base Line Employee and Customer Satisfaction Levels
-Implementation
-Identify Opportunities to Improve
-Establish Teams and Provide Training
-Team Activation and Direction
-Staff and Customer survey feedback to Steering Committee
-Modify Operations and Infrastructure as Necessary
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