Implement the changes based on feedback

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Reference no: EM133241235

Question: Customer feedback can help to identify problem areas and strengths and generate ideas for service improvements (Wirtz, Tambyah, & Mattila, 2010). At the end of every project, I always hold a retrospective meeting to discuss what worked and what went wrong during the project cycle. I make sure that we capture the lessons learned and implement the changes based on feedback on the next projects. How would you incorporate customer feedback on your projects? Must show references

Reference no: EM133241235

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