Reference no: EM132876869

BSBLDR803 Develop and cultivate collaborative partnerships and relationships

Assessment Task: Implement communication and collaboration program

Task summary
Students are required to implement several activities that have been given priority in the partnership management process.

Assessment Task Instructions

Carefully read the following:

Your revised briefing report was accepted enthusiastically by the Senior Management of both organisations. It has been suggested that several activities could already begin. Developing the following documents were given priority:
• A program that sets out what has to be done to ensure that the partnership works well.
• A Conflict Resolution Policy and associated procedures that covers both companies and the partnership.
• A Partnership Agreement

It was decided that these documents should be developed to the draft stage by Grow Management Consultants' General Manager. They will then need to be presented to, and discussed with, the staff of both organisations, before final versions of the documents can be written.

Complete the following activities:

1. Develop a partnership program.
You are required to develop a plan that will lead the partnership management process.

Begin by reviewing the following organisational policies and procedures:
• College Recruitment, Selection and Induction Policy and Procedures
• College Sustainability Policy and Procedures
• Consultants Information Policy and Procedures
• Consultants Performance Appraisal Policy and Procedures
• Consultants Recruitment and Selection Policy and Procedures

Use the internet to research other policies and procedures that could be developed to support such partnerships.

The program that you develop should:
• Begin with an introduction that explains the external context including social, political, economic and technological developments. Identify and address relevant organisational policies and procedures
• Explain at least four processes or techniques that should be undertaken to support positive acceptance of the partnership and cultivate collaborative relationships.
• Establish processes that contribute to the creation and maintenance of a positive culture that embraces collaboration
• Describe the performance standards that will be expected of the partnership between the two organisations.
• Explain how the partnership outcomes should be measured and reported on
• Explain how the partnership's influence on the health of both organisations' working environments will be evaluated.
• Include an action plan. The plan should allocate work activities fairly, with clear, quantifiable performance standards for each. Each activity should be cost effective.

Use the Partnership Program Template to guide your work. 

2. Develop Conflict Resolution Policy and Procedures.
You are required to establish a conflict resolution policy and associated procedures to be followed by management and staff during the partnership implementation period and thereafter.

Use the internet to research conflict resolution processes that could be relevant for the case study organisations.

Your Conflict Resolution Policy and Procedures should include the following:
Introduction setting out the context and the objectives of the document.
• Purpose
• Scope
• Principles
• Responsibilities of managers, supervisors, employees and the HR department
• Procedures:
o Dispute management practices
o Grievances and conflict resolution

Use the Conflict Resolution Policy and Procedures Template to guide your development.

3. Develop a partnership agreement
You are required to write the first draft of the agreement that will establish the nature of the proposed partnership.
As the agreement will not be legally binding, it should be written in the form of a Memorandum of Understanding (MoU).

Your MoU should include the following:
• Introduction
• Parties: who the MoU covers
• Scope
• Legislation and regulations: identify and incorporate the relevant legislation, regulations, standards and codes that the agreement should comply with. These should include references to the following:
o At least two pieces of legislation that are relevant for both organisations.
o Relevant clauses of legislated RTO standards
o Relevant WHS regulations for the state or territory you live in.
o College Staff Code of Conduct (Grow Management Consultants does not have one)
• Goals and objectives
• Roles and responsibilities: Outline the known and intended roles and responsibilities during the set-up stage of the partnership.
• Meetings: recommended minimum type and frequency of inter-organisational meetings.
• Reporting: recommended reporting standards.
• Confidentiality
• Dispute resolution
• Variations: how to change the MoU.
• Signatures

Use the Partnership Agreement Template to guide your work.

4. Send an email to all staff (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachments and seek their feedback.

The email text should request the staff member to attend a meeting to discuss the partnership.

Attach the following to the email:
• Partnership Program
• Conflict Resolution Policy and Procedures
• Partnership Agreement

5. Meet with staff.
You are required to hold a meeting with the staff of both organisations entering into the partnership.

During the meeting, explain the contents of the three documents that you submitted.
Ensure that any decisions that need to be made, such as the resources needed for the action plan, are made collaboratively.
Take notes on the feedback that you receive and the decisions that are made.

As well as discussing the three documents during the meeting, you are also required to:
• Generate trust, confidence and support from the assembled staff members by demonstrating a high standard of personal performance and conduct, as you demonstrated during the meeting with the Senior Managers.
• Encourage staff to undertake activities that develop their personal competence and performance
• Encourage staff to develop their own ways of working on the partnership within their competence, and any organisational or legal requirements.
• Use a range of communication strategies you outlined in your Partnership Briefing Report to encourage staff to support and promote the partnership.

During the meeting, you are required to demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understanding

6. Revise the partnership program.
Following the meeting, revise the program to reflect the input from the meeting's participants.

Save this version of the document as Revised Partnership Program.
 
7. Send an email to all staff (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should thank them for attending and participating in the recent meeting and summarise the changes that you have made to the program in response to the feedback that you have received.

Attach your Revised Partnership Program to the email.

8. Write a media release.
You are required to write a short (about half a page) media release that will be sent to the local press.

The media release should describe the partnership and its benefits, inviting the public to contact either of the organisations to give their feedback or enquire about what courses or services are available.
It should promote both companies as learning organisations and the partnership as enhancing both companies' capacity for teaching and training.

The article will also be uploaded to both organisations' websites and some online information hubs such as LinkedIn.

Save this document as Media Release.

9. Send an email to the local media (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment and ask them to include it in their next publication.

Attach your Media Release to the email.

Attachment:- Assessment Task 3.rar