Reference no: EM133082604

BSBPMG534 Manage Project Human Resources - BSB50820 Diploma of Project Management

Assessment Task: Implementing Training (Project A, Website design - 3D Pot Making Venture)
This task consists of four parts:
• In Part A you are to plan and implement a training session for project team members
• In Part B you are to measure and analyse each team members' individual performance against the agreed key performance criteria and take action as needed
• In Part C you are to write a short report on the internal and external influences on individual and project team performance and morale, and the action to be taken
• In Part D you are to meet with a team member to discuss their work and any issues they may have with other team members via a role-play

TASK SUMMARY
In this task you are required to plan to facilitate and implement a team building training session for the project team via a role-play.

TASK INSTRUCTIONS
You are aware that the members of the team have not worked together before. As the project has a very short life cycle and people will be working flexibly, the chance of the team getting together for team meetings may be difficult. You have already decided you will discuss the progress of each team member on a weekly basis with them individually rather than as a whole team.
So, you feel there is a need right at the beginning of the project to get the team together just once so they at least know who they will be working with over the project life.
Before the team building session, you will need to:
• write an email to the project team asking them to attend a team building training session including the reason why you think it is necessary
• prepare training and learning and development notes to follow in your session
» the training session is to be no more than 30 minutes
» the training session is to be a team building exercise of your choice
» you will need to outline the purpose and desired outcome of the training
» you will be required to submit your preparation notes after the training session. These can be handwritten and will be used as evidence of planning for the session.
• prepare an after-training session feedback form of no more than one A4 page and easy to complete.
You will use the results of this form in Task 4, so make sure you have a copy before you submit them for assessment
During the team building session, you will need to:
• introduce yourself and the rest of the team to each other
• follow your training and development plan
• ask the team to fill out the feedback form and collect it before they leave
Your assessor will role-playSam, the university graduate.
You will play the role of Zane O'Brien, project officer and facilitator of the training.
Two other students and/or another assessor will role-play the other two other team members you have selected for the project in the HR plan.
Your assessor will be looking to see you have:
• used and completed correctly the required CBSA form or template including CBSA communication protocols
• been specific when outlining the purpose of the communication
• noted any documents supporting the communication
• used correct terminology for the project and industry area
• used appropriate language for the communication
• clearly outlined what action the recipient is to take (if anything)
• state a time for the action to be completed if necessary.
During the training session, your Assessor will also be looking to see that you:
• demonstrated effective non-verbal communication such as making eye contact, nodding head in response to a comment by staff, removing any barriers or distractions to learning such as crossing arms or scratching head
• spoke clearly and concisely
• asked closed question/s to check understanding such as: ‘Are you clear on the information you have just heard?'
• asked open question/s to provide required information and check understanding such as: ‘Can you tell me why this might be important to the team?'
• responded to questions as required with concise answers
• used active listening techniques to show you are listening such as good use of body language, tone of voice, saying things like ‘yes'; ‘I see', ‘mmm'
• paraphrased to confirm understanding of questions asked or comments made as appropriate.

PART B: MEASURING PERFORMANCE OF PROJECT TEAM MEMBERS

TASK SUMMARY
In this task you are to measure each team members' individual performance against the agreed key performance criteria, action any under or poor performance and put in place processes to improving the individual's performance and overall project effectiveness.

You are now about halfway into the project, and it is time for a team and individual performance appraisals. The following has occurred to date:
• The client has provided verbal feedback and is impressed with the way the two CBSA team members have discussed Create Pots needs in relation to the website design.
• Sam has participated willingly in all coaching sessions with James.
• Each part of the project allocated to team members has been completed as outlined in the schedule.
• All work has been completed by the team to a high standard.
• Tina started off well responding to communication from team members, but of late is leaving responses to the very last minute.
• James often still withdraws into himself to complete his task and is oblivious to other team members around him.
• James is finding it difficult to reschedule his work times for the project and his departmental work requirements.
• Sam does not always turn up on time to work activities when scheduled.

TASK INSTRUCTIONS
Your task is to:
• measure and document the performance of the project team and the individuals within the project team against the KPIs agreed to as outlined in the email from Zane at the beginning of the project
• identify any areas of underperformance or conflict that need to be addressed to ensure they do not impact on the project being completed on time and in full.
• Outline the steps to be taken to address any identified issues and problems or potential or conflict

PART C: INTERNAL AND EXTERNAL INFLUENCES ON THE PROJECT

TASK SUMMARY
In this task you are to write a short report on the internal and external influences on individual and project team performance and morale, and the action to be taken

TASK INSTRUCTIONS
Your task is to write a short report to the Project Sponsor, including:
• discussing, with examples, how internal and external influences affect the morale and performance of a team or group
• outlining the three project incidences that have occurred, whether they are internal or external influences and how they have affected your team
• explaining the action, you will be taking/have taken to raise individual and tea morale.
Recommending changes to the way communication occurs between program and project managers
Your assessor will also be looking to see you have:
• used an appropriate report structure, including headings, paragraphs, sentences
• used language suitable for a report and for the type of report you are writing
• been clear and concise in the information you are sharing.

PART D: WORKING WITH TEAM MEMBERS TO IMPROVE PERFORMANCE

TASK SUMMARY
You are to meet with a team member to discuss their work and any issues they may have with other team members via a role-play.

TASK INSTRUCTIONS
In this task, you are to meet with Sam, the university graduate in a role-play. You have agreed with Sam to meet him every Friday morning at about 8.00 a.m. to discuss his week and any issues that he has.
In this meeting, you will need to be prepared to help Sam through an issue he has with James who is coaching him in designing a website.
You will lead the meeting to find out about and discuss
• Sam's working week highs and lows
• Any issues he has with work or team members
Your assessor will raise an issue/s at the meeting and will respond to your questions.
You will role-play the project manager, and your assessor will role-play Sam.
Your assessor will be looking to see how you:
• ask questions to elicit information
• respond to issues raised in a professional manner
• use paraphrasing to confirm understanding
• suggest actions Sam can take in the next week.

Attachment:- Manage Project Human Resources.rar