Implement a quality management system

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A company with more than 50 years of experience in its field has recently experienced problems and deficits in the satisfaction indicators of its customers caused by too many defects in its production. The general manager and owner of the company has not reformed any process in many years because, "things have worked this way for years and the working methods used are what led to success." It is evident that the organization needs a radical change in its structure, both organizational and personnel and processes.

What argument would you give the owner to decide to implement a quality management system?

Reference no: EM132909517

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