Impact the recall had on its organizational brand

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Your client, Leviathan Technologies, recently had a major product recall on the Sonic 2 server, with 80% of the new product being recalled due to defective hardware. During the past three months, the organization has redesigned the product and fixed the hardware issue. They have hired the public relations firm where you work to create messaging that introduces customers to the new product and convinces them that it's high quality and defect-free. In addition to promoting the new product, the message needs to focus on regaining customer confidence and eliminating or minimizing any negative impact the recall had on its organizational brand.

Reference no: EM133686232

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