Reference no: EM132438858

Case Management

Question 1: What observations and sources of information, will help you determine at what developmental stage a client is operating at?

Question 2: What factors may have an impact on development and behaviour of a client?

Question 3: How can you be sure the service you provide, meets your clients' developmental needs?

Question 6: When seeing a client, why is it important in your note taking, to document any developmental issues or changes?

Client and Case Management Practice

Question 1: Prior to seeing a client for the first time, what information could help you to prepare for the initial meeting? Where or from whom, will you access information about the client?

Question 2: How will you establish trust and build rapport, while clarifying the groundrules and client expectations within the counselling relationship?

Question 3: Describe the communication techniques you can use, to gather further information from your client, in order to assess their needs and expectations?

Question 4: List 3 examples of when you may have to refer clients to other services? How will you gain the clients' willingness to see another specialist?

Question 5: How will you acknowledge and address client concerns or anxieties? Why is it important?

Question 6: Suggest ways you can get an agreement or commitment, from the client to engage in the counselling process and ensure they attend their appointments?

Client and Case Management Practice

Question 7: How will you work with a client to agree on priorities and develop a plan for counselling in collaboration with them?

Question 8: What are the key principles and practices of "trauma informed care"?

Question 9: What are the physical, emotional and psychological impacts of trauma and how will you discuss those with your client, so they understand their triggers?

Question 10: What strategies can you use to support a client to cope with and manage the impact of trauma?

Question 11: How do you review aspects of current service practice, to identify areas for improved trauma informed practice? What can you do to promote trauma informed best practice?

Question 12: How would you deal with a client who is in extreme distress? What constitutes an emergency situation, in the context of child protection?

Question 13: Describe your self-care practices, including your understanding and the importance of "self- reflection", "supervision" and "debriefing"?

Client and Case Management Practice

Question 1: What are the indicators for the following types of abuse:
a) neglect
b) emotional/ psychological abuse
c) physical abuse
d) sexual abuse and exploitation

Question 2: What communication and information-gathering techniques, are appropriate to use, when talking to a child about suspected abuse?

Question 3: How will you immediately respond from a practical and supportive perspective, if a child discloses they have been abused?

Question 4: What is your understanding of the legislation relevant to child protection, including family court protocols, mandatory reporting and duty of care?

Question 5: What are your ethical and legal responsibilities, when recording and/or reporting indications of, or actual abuse of a child?

Question 6: Describe examples of applying ethical and nurturing practices, in work with children and young people?

Question 7: List the principal child protection act and all related legislation, relevant in your state or territory and the requirements and processes for notifying suspected abuse?

Client and Case Management Practice

Question 8: How does the United Nations Convention on the Rights of the Child, relate to abuse of children. Describe 4 articles of the convention, that relates to abuse and child protection?

Question 9: In the community services sector, how will you perform your work duties according to legal, ethical, political and community expectations of child protection work?

Question 10: Explain your understanding of the child protection system and it's purpose? What is the prevalence of child abuse in Australia? (Provide statistics)

Question 11: What are the risk factors for child abuse, for families and how can you support them to address and minimise these risks?

Question 12: Describe the following terms within a child protection context:
• collaborative practice framework
• trauma-informed care
• principles of ethical decision-making
• self-management strategies
• cultural and linguistic differences

Question 13: How do you respond appropriately to children and families with culturally and linguistically diverse backgrounds?

Question 14: Under what circumstances would you liaise with and consult with, other services and agencies?

Client and Case Management Practice

Question 1: What is your understanding of Community Development strategies?

Question 2: Describe the community development approaches known as "asset-based" "needs based" and "gap based" community development?

Question 3: Give examples of how you could work with individuals and groups, to identify issues in their community?

Question 4: Give examples of community development projects or activities, which address a community or an individuals' needs/issues?

Question 5: Detail how you could assist clients to identify their rights, and work out the most appropriate strategy for advocating for them?

Question 6: What personal and organisational considerations do you have to think about, when advocating on behalf of a client or community group?

Client and Case Management Practice

Question 7: Explain the following 3 forms of conflict resolution: negotiation, mediation and conciliation?

Question 8: What communication and interpersonal skills are required, in your involvement in community development work?

Question 9: What are the barriers to moving private concerns into public action?

Question 10: How do you engage key stakeholders in planning, implementing and evaluating strategies for community empowerment and action?

Question 11: Describe ways you can reflect on your professional practice and upgrade your skills and knowledge?

Question 12: What are the key principles of networking and the role of partnerships, in community development work?

Question 13: Explain the difference between supporting and maintaining group processes?