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Impact on customer experience

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Reference no: EM132572198

The use of a CRM application strongly supports the customer's experience in obtaining products / services experienced by customers, for example the use of a mobile app, the use of service automation, the use of service machines, or the use of Robotic technology. Choose 1 business process in 1 company and give examples of technology support that has an impact on Customer Experience!

Reference no: EM132572198

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