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Impact of this overload on customers and staff

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When does Medi-Call's call centre enter the coping zone? What is the likely impact of this overload on customers and staff?

What strategies do you recommend that Medi-Call adopts in busy periods? What actions would you need to take to implement them effectively?

Do you agree with Medi-Call's philosophy on reassurance calls? What do you recommend?

Reference no: EM13786306

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