Reference no: EM133275686

Based on the materials on Samsung, please

1. Critically discuss factors which may shape the HR delivery structure.

2. Critically assess the impact of implementation on the organization.

3. Outline recommendations for the HR role and the structure of HR service delivery.

Samsung's commitment to its people

Samsung is committed to establishing a creative environment where all employees can work with pride, while providing opportunities for growth. They also aim to fulfil their social roles and responsibilities as a global company by implementing ethical management while observing all laws and principles. In addition, they continuously work hard to respect and protect human rights, their most important obligation as a member of a global society. Samsung believes that everyone is a talented person-with unique competencies and potential-and that each one is a driving force moving the world. Therefore, Samsung made human resource management one of its three key management initiatives under its "Vision 2020: Inspiration for a future society, the creation of a new future.

Human Resource Management Samsung follows a simple business philosophy. They devote their human talent and technology to create superior products and services to help contribute to global society. It is indeed significant that Samsung's business philosophy first mentions "human talent." Based on this belief, they have been focusing on developing and nurturing their employees since the earliest days of our company's foundation, knowing that people lie at the heart of any company. They do encourage their people to reach their full potential by providing the self-regulating and creative environment. Samsung also respects employee diversity and places a priority on protecting the rights of our employees and prohibiting and discrimination by race, age, gender, sexual orientation, ethnicity, disabilities, pregnancy, religion, political inclinations, union membership, nationality or marital status. They are committed to complying with relevant laws and regulations in the countries they carry out their business, while respecting all worker rights. All employees are required to follow 'Employee Code of Conducts and 'Business Conduct Guidelines' at their daily work.

Management System

In order to foster human resources for the future, to support employee growth, to establish a creative culture, and to pursue diversity, Samsung operates a well-organized system through specialized units for each goal. Their human resources team includes specialized groups focused on areas such as training and development, organizational capability, and creative culture. HR professionals embedded within each business unit at Samsung have listened to voices from actual worksites as they efficiently cooperate with one another, from the establishment of HR strategies through to their execution.

HR Development for the Future

Learning and Development Process

Samsung supports all its employees around the world so that they can grow within the same systematic training system. Every year, the company conducts an EDP (Expertise Development Process) assessment for all employees and focuses on self- directed learning by allowing them to set their own annual training plan according to the results of the assessment on individual expertise and skills.

Assessment and Selection of Candidates

Samsung conducts its STaR (Samsung Talent Review) Sessions in association with its EDP (Expertise Development Process). The STaR Sessions are a comprehensive talent nurturing process that supports employees in designing an individual career path and establishing a clear vision with their supervisor. Through this process employees can apply for various human resource development programs, such as an MBA, academic training, regional expert class, or job expert course. STaR Sessions provide employees with a fair and transparent opportunity in their developmental process through which they can experience a variety of innovation and creative programs, while also allowing the company to build a pool of selected candidates to infuse employee learning and a development system into our strategic and organizational needs. Every year, over 2,000 employees apply for the company's learning and development programs through the STaR Sessions, and Samsung manages the human resource development pool that consists of the most important selected candidates from a mid- and long-term perspective.

Training Programs

Samsung provides training programs tailored to different job levels and positions for all employees around the world based on three pillars- Core Program, Leadership Program, and Expertise Program-so that they share the same vision for our values and future growth. On an annual basis, four million people participate an average of 8 hours with training programs around the world. Samsung Core Program The goal of the Core Program is to assist all employees in gaining a sense of belonging to the company at Samsung. All new recruits are encouraged to participate in new hire courses before being assigned to their position. All employees also participate in a change leadership seminar on corporate strategy to help them work more proficiently and focus on the multinational arms of a global company. Samsung Leadership Program Nurturing Next-generation Core Leaders. Training for different job levels is conducted based on the Samsung Leadership Framework. Not limited to a simple training program, SLP carries out consistent competency-based personnel management that is closely related to the entire HR process, including recruitment, evaluation, and work force management. Samsung Leadership programs are spreading throughout the company. With that in mind, it supports well-designed programs for core talents including Global Manager Course, Global Director Course, Global Executive Course.

In Samsung, their sustainability management aims to create integrated values. Not only do they create economic values by maximizing profits and shareholder values, but also take on a stronger responsibility as a global citizen to create social values. As they deliver innovative products and services along the value chain which is based on the core values they pursue at Samsung, they also generate values in the fields of economy, society, and environment.