Reference no: EM13965572
Mystery Shopper
A mystery shopper is someone who poses as a legitimate customer in order to provide an objective view of their shopping experience to a client. Mystery shoppers observe and evaluate such things as customer service, product knowledge, employee training, and the company's sales process. Each shop is different in that each client is looking for specific information pertaining to their business.
Your job as a mystery shopper will be to observe different aspects of your experience and "objectively" report those observations. You will be provided instructions and/or guidelines that must be followed while conducting your shop, as well as a survey form which must be reviewed before you do your assignment. Once your shop is complete, you will then fill out a detailed report that entails the different areas of the business you were asked to observe.
1. Select two business of the same type.
a) Retailer (clothing, electronics, books, etc.)
b) Restaurant (fast food, sit down dining, etc)
c) Banks
d) Auto Dealers
2. While shopping, please be sure to pay close attention to items that may impact a customer’s overall impression of the business.
3. Compile a brief, detailed report describing your findings. Be sure to include the following:
a) Identify key turnoffs by category (value, system, people), if observed
b) Comment on things that were done well
c) Comment on opportunities for improvement, if any
d) If you owned this business, what would you do to reduce any possible turn offs and improve the shopping experience.
|
The weekly demand of a certain consumable item
: The weekly demand of a certain consumable item XYZ at NAS North Island follows Poisson distribution with a mean of 5. The demand at NAS Miramar follows the same distribution with the mean of 6. Assume that the inventory is monitored continuously and ..
|
|
Write a paper to include classroom set up and teaching style
: Write a 500-700 word paper to include classroom set up, most common teaching styles, average teacher salaries, hours and days of classroom instruction, subjects taught at different grade levels, etc.
|
|
What will the new service probability be
: Annual demand for a product is 13,000 units; weekly demand is 250 units with a standard deviation of 40 units. The cost of placing an order is $100, and the time from ordering to receipt is four weeks. If this is done, what will the new service proba..
|
|
Discount firm that wants to open a new store on property
: A real estate investor has the opportunity to purchase land currently zoned residential. If the county board approves a request to rezone the property as commercial within the next year, the investor will be able to lease the land to a large discount..
|
|
Impact customers overall impression of the business
: A mystery shopper is someone who poses as a legitimate customer in order to provide an objective view of their shopping experience to a client. While shopping, please be sure to pay close attention to items that may impact a customer’s overall impres..
|
|
Quarterly change in the price per share of common stock
: Over a five-year period, the quarterly change in the price per share of common stock for a major oil company ranged from 28% to 12%. A financial analyst wants to learn what can be expected for price appreciation of this stock over the next two years...
|
|
Terms of the seven primary characteristics of culture
: Describe the culture you currently work in (or your most recent job or extracurricular organization), considering the culture in terms of the seven primary characteristics of culture (page 249 in your text). Discuss all 7 of these. Was the socializat..
|
|
What new ideas did you discover about the idea of community
: Be the Change The following topic(s) will demonstrate what the discussion is about, but feel free to branch off or expand on the topics. In addition to this discussion, you will be asked to craft a 150 word reflection on what you have learned through..
|
|
What have you learned about your responsibility to others
: Reflecting on Learning For your final assignment in this course, go back through your experiences in this course and in your Grantham experience so far. Think about the ways your course work has helped to make you a stronger, better informed individu..
|