Illustrate what is the utilization factor

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Q. Students arrive randomly at the help desk of the computer lab. There is only one service agent also the time required for inquiry varies from student to student. Arrival rates have been found to follow the Poisson distribution also the service times follow the negative exponential distribution. The average arrival rate is 12 students per hour also the average service rate is 20 students per hour. Illustrate what is the utilization factor?

Reference no: EM1376089

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