Illustrate what factors explain the growth of the philippine

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Reference no: EM1384731

Q. Illustrate what factors explain the growth of the Philippine call-center industry in general and of e-PLDT Ventus in particular? Illustrate what current roles do business-process outsources-including call centers like Ventus-play in the global supply chain for services? Illustrate what additional roles can these out-sources play in the future? 2. Illustrate what will be the best path for growth for Ventus? Calculate the various options discussed in the case. Illustrate what path would you recommend which Ventus take? Explain why? 3. Explain how should Ventus address the emerging challenges which could potentially derail its growth? Illustrate what other challenges are likely to emerge? Explain how should Ventus deal with these additional challenges? It would be helpful to use the five-force model discussed to compute Ventus's strengths and weaknesses.

Reference no: EM1384731

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