Identifying problems and using problem solving tools

Assignment Help Operation Management

Reference no: EM132215452

Part 1: Introduction
Design and production of a product / Design and provision of a service - 1.5 pages

Part 2: Customer Satisfaction
Stakeholder analysis - 10 stakeholders, 2 needs - Mind mapping - 1 page
Capturing the Customer needs - Summarize 2 methods using SWOT analysis - 2 pages
Customer needs analysis - Kano analysis - decide a method is most appropriate - 10 WANTS / 10 MUST / 5 DESIRABLES - Demonstrate a template how to identify those needs, require actual information or data to those 25 needs - 2-4 pages

Part 3: Design requirements
QFD - Translate 25 customer needs in 2.3 into minimum 10 design requirement-using QFD. Explain key findings resulted from QFD analysis - QFD template - 2 pages
FMEA - From 3.1, decide on 5 highest scoring design requirement and carry out FMEA - FMEA template - 2 pages

Part 4: Suppler selection and evaluation
Identify the Component, element, part - Identify at least 10 major components, parts, section of service - 1 page
Developing the Supplier Selection Criteria - Select one of the component and list at least 10 criteria that could be used for selection of suppliers of that component - 1 page
Constructing and using a supplier selection system - Develop a complete suppler selection system using 4.2's 10 criteria. Apply this selection to 3 supplier - 2 pages
Conclusion - Brief summary of outcome and rational of the supplier selection process. Provide explanation - 1 page

Part 5: Statistical Process Control
Identifying the process - Identify at least 7 process could be used to product product - 1 page
Constructing and using SPC chart - Choose 1 of 7 process in 5.1 and apply appropriate SPC. Briefly explain main steps followed in the SPC analysis, provide justifications - 2-3 pages (minimum 15 units of time or batch intervals)
Interpret and discuss the result of SPC analysis - 1-2 pages

Part 6: Problem Solving
Identifying problems and using problem solving tools - Identify at least 5 problems that could occur during the use of product - 1 page
Constructing and using problem solving tools - Select 1 of the 5 problems in 6.1 and apply at least two problems solving tools to rectify the problem. Discuss the rational of the selected tools - 2-3 pages

Reference no: EM132215452

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