Reference no: EM132987410
Procedure
Identify a workgroup in your organization or simulated work environment, agreed to and arranged with your assessor and answer the tasks given below
Task 1: Knowledge Test
1.) Name 5 sources could use to improve or update knowledge of the hospitality industry.
Name 5 types of organisation within the hospitality industry:
2.) Collect two different pieces of information could use for own work role. Each piece of information must come from a different source. Note down below what the information is and where accessed it.
3.) Name the six departments could choose to work in within the hospitality industry and then list 2 jobs in each section that may be able to undertake.
4.) a.) Name at least 4 other businesses that are important to the hospitality sector.
b.) In relation to your own work role, identify two other types of hospitality business you could recommend to a customer. For each, explain how and why you would have to make the recommendation.
c.) How could you use your knowledge of the hospitality industry, products and services to enhance the quality of your work performance?
5.) a.) Identify 3 Acts that are important to work in the hospitality industry.
b.) Source some information on one of the acts you have listed and show this to your instructor.
6.) Research Quality Assurance Schemes relevant to hospitality. Identify 1-3 different quality assurance schemes applicable to your organisation. For each one, briefly explain what it is.
7.) What are the factors we need to be aware of within The Equal Employment Opportunity Act? Identify four. You may use an appropriate research method of your choosing.
8.) a.) Define ethical practice.
b.) Give three examples of how you could conduct a day to day hospitality Task in an ethical way.
9.) What new technologies have been implemented into your organisation? Explain how this has led to better productivity.
10.) Could your role and / or organisation benefit from better technology? Choose one item and source some information to describe its technical specifications and uses applicable to your role.
11.) a.) How does your organisation help its staff to update their knowledge of the hospitality industry?
b.) How can you independently update your knowledge of the hospitality industry?
12 .) a.) How can you / do you monitor current issues and trends in the hospitality industry?
b.) What are the current issues and trends in your industry sector? Research this to identify the current issues and trends.
13 .) You just found out some news about your organisation. Suggest what this news could be and explain exactly how you would share this information with all of your colleagues.