Identify what each personnel in each scenario

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Question: The Continent Hotel is a 4-star premiere hotel in Australia. Read the scenarios below about staff feedback on customer service improvement. Identify what each personnel in each scenario can do to improve customer service delivery based on the feedback they have received. Scenario 1 Maya is a waitress in the dining hall of The Continent Hotel. During the last staff meeting, Maya's colleagues said that they sometimes notice her forgetting to offer complimentary tea to some waiting customers. Maya's colleagues added that they often see her forgetting to offer complimentary tea to waiting customers. Scenario 2 John is a front desk associate at The Continent Hotel. His supervisor recently observed his performance during a work shift. In their morning huddle, John's supervisor mentioned that he seems intimidating when welcoming guests. He added that John has a monotone voice which may cause the guests to feel unwelcomed.

Reference no: EM133587901

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