Reference no: EM132748499

You have recently been hired as the Human Resources Manager for the Edmonton-based rapidly expanding catering company called "Wholesome Provisions". Wholesome Provisions has only been in business for five years and has quickly grown from a family business to a mid-sized company with just over 120 employees. Specializing in locally grown organic meals, "Wholesome Provisions" has become an in-demand catering choice. The executives of Wholesome Provisions have outlined a few problems that need to be addressed immediately.

• Since implementing yearly performance evaluations over the last three years, Wholesome Provisions has been using these performance evaluations to justify pay increases and bonus payments. While some employees appeared happy with the process, others had complained that the system was unfair. In particular, there was a rumour that Jen Greens, a salesperson, was actively looking for a new job since receiving a poor performance evaluation from her manager, Roger Smith. Apparently, Jen had met all of her sales quotas for the year. She had shown up for work on time, had been respectful to customers, and had only missed two weeks of work when her mother was sick, and she needed to care for her. Jen had expected to receive positive feedback on her performance evaluation, but instead, Roger rated her as "average" in most categories. Then to make things even worse, Roger rated Jen as "needs improvement" on two categories: customer service and dependability. When Jen asked Roger to explain the poor ratings, Roger indicated that he had received several customer complaints about Jen. Jen wanted to know who complained and what the issues were, but Roger stated that this information was confidential and that he couldn't share any details. When asked about the poor rating regarding dependability, Roger explained that Jen suddenly took two weeks off work during the past year and left her coworkers with extra work.

Problem 1: As a human resource manager we need to identify two challenges in this case study. Can you name and explain it?