Reference no: EM132751962

Question: A student from the local community college was scheduled to meet with Jennifer Soto at 11 a.m. The college's faculty contact had asked Jennifer to make sure she discussed the project to be a central focus for the placement with the student. Jennifer had several ideas in mind when she agreed to take on a student placement. The company required serious attention to its job analysis policy and procedures. Jennifer saw this as a win-win situation. Tiffany Mantillo was in her third year of studies in HR management at the college. She was eager to gain experience in the area of job analysis along with having an opportunity to practise her interviewing and analytical skills in a real work setting. The meeting with Jennifer allowed her to explore the possibility of gaining valuable experience, which Tiffany believed could help her to attain that all-important first professional job following graduation later that year. During the interview, Jennifer told Tiffany what steps the company, Belsize Kitchen Solutions, took in the last two months to improve its job analysis programming. Tiffany was asked what she knew about this programming area.

The student's answers impressed Jennifer, particularly the comment that job analysis should be seen as a "cornerstone for another HR programming." A week later, Jennifer contacted the college and confirmed that Tiffany was her choice for the placement. She also outlined that the focus of Tiffany's project work would be in the area of job analysis. There was some discussion about the course content Tiffany had taken before the placement. The college representative's answers made the Belsize manager feel comfortable having Tiffany join its HR team. Tiffany had been asked to preparea tentative work plan that would accomplish what Belsize wished to do in the job analysis project. She carefully noted the project's strategic relevance to its success and a range of methods that could be used to collect job information from the company's various workgroups. She finally sent a detailed project timeline with check-in points to her placement supervisor. The concluding remark in her outline stated, "At the end of this project, any Belsize employee who participated in the job analysis project would say that they have no doubt what their job is all about."

1 - Tiffany has decided to use an interview format to gather information from Belsize's sales staff. Identify two additional aspects of this job, beyond product knowledge and selling skills, which this student would want to investigate in her interview.

2 - Discuss two advantages for Tiffany in using a structured questionnaire for the 40 clerical and administrative jobs with Belsize's head office.