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Identify the tools of total quality management

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Reference no: EM133036738

There are FOUR (4) questions in this section. Answer ALL Questions in A4 paper/Test pad.

1. Traditionally, a company would primarily seek to optimize value for shareholders, but toensure sustainable financial growth; it should keep its customers satisfied. To this end it need to develop products that add value and deliver satisfactory service to maximizeretention, loyalty, and reputation.

a) Identify the SEVEN (7) tools of total quality management (TQM)

b) List the SEVEN (7) concepts of total quality management (TQM)

c) Explain about "Benchmarking"

Reference no: EM133036738

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