Reference no: EM132782091
Task 1:
Identify an example of a facilities supply or service that is required by an organisation you are familiar with and that must be procured from an external supplier.
(Alternatively, select an example from the list in Table 13.1 (page 171 of FM Desk Reference).
a. Draft a specification in sufficient detail for procuring the supply or service you have identified.
b. Explain whether the specification you have drafted is an input or output specification (or mixture of both). Provide your reasons for selecting this type of specification and its relative advantages and disadvantages for the supply or service being procured.
c. Identify the stakeholders that would need to be consulted or liaised with to determine the essential and desirable requirements for this supply or service. Describe how the consultation process could be conducted.
Task 2:
Identify an example of a facilities supply or service that is required by an organisation you are familiar with and that must be procured from an external supplier using a full tendering process. Identify two other examples of facilities supplies or services within the organisation that use alternative procurement methods.
(Alternatively, select examples from the list in Table 13.1 (page 171 of FM Desk Reference).
a. Describe how these three procurement methods are differentiated from each other and why they are appropriate to the specific facilities examples you have selected. Describe how you would assure the integrity of procurement processes.
Full Tendering Process
b. Describe the individual stages of a full tendering process having regard to the particular example you have selected for this procurement method.
c. Prepare a time schedule for the full tendering process you have described. (Assume that the new contract will commence four months from the start of your process).
Task 3:
Identify a facilities supply or service that is provided to an organisation you are familiar with by a contract with an external supplier.
(Alternatively, select an example from the list in Table 13.1 (page 171 of FM Desk Reference).
a. Describe the contents of the contract and the responsibilities of the parties to it. (Note: Sensitive information should be anonymised).
b. Identify the type of contract you have described. Compare this with three alternative types of contract commonly used for procuring facilities supplies and services. Provide examples of facilities supplies or services for each of these alternatives.
c. Explain the features of a contract that constitute it as a legal contract. Explain ways in which it could be invalidated as a legal contract.
Task 4:
a. Review your answer to Task 3. Describe the reporting processes necessary to manage delivery of the specified services against the contract you identified in Task 3. Define the key performance indicators (KPIs) you would use in a service level agreement (SLA) for this contract that cover each of the following:
(i) Quality related targets
(ii) Cost related targets
(iii) Time related targets
b. Identify and describe possible reasons for failures in service delivery that have occurred (or could occur) in the contract you described in Task 3. Explain how you would work with the contractor (if you are the internal FM) or the client (if you are the external FM service provider) in this example to return contract performance to specification.
c. Describe sanctions that would be appropriate for the client to apply in the event that service delivery under this particular contract continues to be unsatisfactory.