Reference no: EM132662036

Part 1:

1. Identify the stages of group development. Why is it necessary for project teams to move through these stages in order to be productive?

2. Explain the concepts of "task" and "psychosocial? outcomes for a project. Why are psychosocial outcomes so importnat for project team members?

3. Identify the five major methods for resolving conflict. Give an example of how each might be applied in a hypothetical project team conflicts episode

Part 2 :

Five Major Methods for Resolving Conflict

1. Mediate the Conflict: A project manager can intervene in a discussion to try and defuse the argument by saying something along the lines of "we're all on the same team here". The PM is taking a direct interest in the conflict and seeking a solution. 

2. Arbitrate the Conflict: In this case, the PM will intervene willing to impose judgment or a decision. They must impose an impersonal judgment to avoid a negative emotional response. An example of this method would be solving a discussion by saying "Company policy states that..."

3. Control the Conflict: One way of controlling conflict is simply letting it rest a couple of days for the two parties to cool down. Another way is by limiting the interaction between the two. For example; avoiding certain employees communicate directly unless under the most controlled circumstances.

4. Accept the Conflict: One of the simpler models, accepting the conflict, refers to the understanding that not all conflicts are manageable. Sometimes there is nothing we can do when certain team members' personalities are completely incompatible.

5. Eliminate the Conflict: This is a more authoritative approach. Sometimes it is in the best interest of the project if team members are transferred or certain changes are made; "if there is a clearly guilty party, a common response is to sanction that person, remove him from the project, or otherwise punish him. If two or more people share the guilt for the ongoing conflict, it is often useful to transfer them all-sending a signal that you intend to run the project as impartially as possible."