Identify the service category mix for a private clinic

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Reference no: EM132595421

You have recently been appointed as an administrative manager for a private clinic. Unfortunately, it coincides with the COVID-19 pandemic. Using the principles of designing and managing services, how can you help this private clinic continue to operate and deliver high service quality in such a challenging time?

a) Identify the service category mix for a private clinic.

b) Define and explain the four distinctive characteristics of services using this private clinic as the application example.

c) How can this private clinic manage its service quality in light of COVID-19's pandemic for its patients? Hint: Five determinants of service quality.

Reference no: EM132595421

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