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Develop procedures and practice to respond to concerns and complaints Unit PurposeThe purpose of this unit is to assess the learner’s knowledge, understanding and skills required to developing, implementing and reviewing procedures and practices to address concerns and complaints. It covers the relevant regulatory requirements, codes of practice and relevant guidance, and analyses the impact of these on service provision. Learning Outcome 1 Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints 1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work 1.2 Analyse how regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints affect service provision within own area ofwork2 Be able to develop procedures to address concerns and complaints2.1 Explain why individuals might be reluctant to raise concerns and make complaints2.2 Outline steps that can be taken to encourage individuals to raise concerns or complaints2.3 Work with others in the development of procedures to address concerns and complaints2.4 Ensure information on how to raise concerns and make complaints is available in accessible formats2.5 Review the procedures that have been developed against regulatory requirements, codes of practice and relevant guidance 3 Be able to lead the implementation of procedures and practice for addressing concerns and complaints3.1 Promote a person centred approach to addressing concerns and complaints3.2 ensure that others are informed about the procedure for raising concerns or making complaints3.3 Use supervision to support workers to recognise and address concerns and complaints.3.4 Implement systems and procedures which address concerns and complaints and fully inform the complainant of the outcome within agreed time frames4 Be able to review the procedures and practices for addressing concerns and complaints4.1 Monitor the use of systems for addressing concerns and complaints4.2 Evaluate the effectiveness of systems for addressing concerns and complaints4.3 Involve others in the review of procedures and practices for addressing concerns and complaints.4.4 Show how own management practice has provided a culture where the organisation can learn from concerns and complaints4.5 Demonstrate how recommendations from concern and complaint investigations have been used to improve the quality of service
Locate and review the article "Building and Leading Teams" by using the Academic Search Complete database in the CSU Online Library.
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Describe egocentric thinking, successful egocentric thinking, and unsuccessful egocentric thinking. Then describe examples form your own experience where you successfully and unsuccessfully thought egocentrically.
Unable to see Marty on the dimly lit road, Barry hits Marty and Marty dies instantly. What is the cause-in-fact in this scenario?
Observing the activities of 3 year old from a hidden location within their daycare would be an example of the___________ type of research method.
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Analyze effective global marketing strategies across national boundaries and within foreign countries using critical and creative thinking to develop innovative
Critically evaluate each study: Does the author make a compelling case for the meaning and significance of the findings?
Some of these questions include; are the acts to be done allowed by the practice act of nurses or restricted? Are the acts in line with the set standards? Do the staffs possess updated skills to perform the acts? Is the staff ready to bear the con..
What language does he use to talk about them. What does he include and not include. What (sometimes subtle) criteria does he seem to apply to his subjects. What do these opinions suggest is important to him or that he values.
Answer the following questions based on your interpretation and analysis of these sources: What is your understanding of the concepts of 'sustainable tourism'? What is your understanding of the concept of 'sustainable mass tourism
Dressing. Are there any difficulties with gross movements such as pulling on clothes, or fine motor movements, such as buttoning, or tying shoes? With reaching over the head, such as when brushing the hair?
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