Identify the problems that your customer is facing

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Reference no: EM132056986

This whole chapter of robotics work- cell design Case Study that touches on many aspects of introduction to robotics in computer intregrated manufacturing course. The assignment is to complete a Case Study (using the template uploaded to this module). I have also included a One-pager that outlines what a case Study should cover from Dr. Thomas A. Lifvendahl).

Along with the Case Study analysis I would also expect you to include a SWOT (Strengths, Weaknesses, Opportunities & Threats) analysis facing the company in Chapter 12. You can search the web on how to construct a SWOT Analysis and include it in your submission for this assignmen

Case Study Worksheet and Template

Worksheet

Client approval: Yes No

Note whether your case study needs to be ready in time for a specific event:

Date: Event:

Your company information

Branch


Address


City, state, ZIP Code


Phone number


Fax number


Contact name


Title


Phone number


Fax number


E-mail address


Solution group


Solution offering


Project name or title


Template

Case Study for FORMTEXT [Customer Name]

Company profile

[Briefly describe your customer's products or services. Include information about the company's history.

Example:

Wingtip Toys, established in 1956, is the premier supplier to toy retailers worldwide.

Revenues in 2003: $3.5 million

Estimated IT budget for 2004: $1.2 million

Wingtip Toys ceased IT development after September 11, 2001, and has not pursued any recent IT development.]

Business situation

[Identify the problems that your customer is facing and their goals and objectives. List the strategic business or competitive reasons that caused the customer to reevaluate its current situation. Be as specific as possible, citing examples when appropriate and including supporting customer quotes.

Example: As a result of the recovery of the market, Wingtip Toys wants to procure software for improved tracking of inventory and purchasing.]

Technical situation

[Provide a detailed evaluation of the customer's current technical situation. Identify what the customer uncovered during the evaluation of its systems, the technical challenges the customer is facing, and how the customer believes it can meet the challenges.

Example: Wingtip Toys' current environment runs on older computers that are no longer capable of handling the bandwidth necessary for servicing Wingtip Toys' worldwide customer base. Additionally, Wingtip Toys would like to allow customers to automate their orders and also would like to eliminate telephone and paper orders.]

Solution

[Summarize your company's solution for your customer's problem. Identify how your company implemented the solution, the resources that it used, and what steps it took and why. Describe the specific technology that your company used and why. Explain the technological benefits of your company's solution.]

Benefits

[Summarize the business benefits that your company's solution provided for your customer. Focus on the quantifiable benefits, such as the dollar amount saved in training costs, the percentage increase in productivity, or the percentage increase in sales. Note that return-on-investment figures will greatly increase the impact of the case study. Identify any new capabilities and future plans that the customer has as a result of the solution.]

Products and services your company used

[List the products and services that your company used for the solution.

Example: For an IT solution, list the server products used for the solution.

List the client operating system used for the solution.

List other desktop, e-mail, or Internet products used by the customer.

List third-party products used for the solution.

List the services your company used, such as IT business consulting and user experience engineering.]

Services provided by other groups or companies

[List any external companies that participated in the solution and what services they provided.]

Appendix:

Include a SWOT Analysis

Strengths:

What are your strengths?

What do you do better than others?

What unique capabilities and resources do you possess?

What do others perceive as your strengths?

Weaknesses

What are your weaknesses?

What do your competitors do better than you?

What can you improve given the current situation?

What do other perceive as your weaknesses?

Opportunities

What trends or conditions may positively impact you?

What opportunities are available to you?

Threats

What trends or conditions may negatively impact you?

What are you competitors doing that may impact you?

Do you have a solid financial support?

What impact do your weaknesses have on the threats to you?

Reference no: EM132056986

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