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Assignment:
Suppose you learn in March that you must make a trip in June. The trip is absolutely necessary for business; and, since it will occur during a busy travel season, you make your reservations immediately. You inquire about the lowest possible fares. You are told that those tickets would be nonrefundable;
However, you cannot accommodate any of the schedules for those low fares. You end up with a regular rate. The airline issues no paper tickets. You receive a confirmation in the mail within a couple of weeks and file it. A short time before the trip, a business conflict arises that necessitates cancellation of your trip. You call to request a refund. The airline representative advises you that your ticket is nonrefundable. You examine the confirmation slip and find no words to that effect.
Note: The powers of legitimacy, coercion, and situation power are being used by the airline representatives
Power is the capacity to influence others.
POWER-TYPES:
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