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Identify the major causes for the customer complains

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Question: 

As QA manager, during routine observation and feedback report of a project, you come to know that customer is reporting a lot of complains regarding a certain functionality in the system. After initial investigation you identified the modules associated with that functionality.

Identify some (initial general) steps that you would take to identify the major causes for the customer complains/ bugs in the identified modules.

Reference no: EM133043325

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