Identify the life stage based on your csr toolbelt

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Reference no: EM133451947

Case Study: I have been a customer of Cortis Handbags for several years. I went to the mall to shop for a bag this weekend with my family as I need one for business travel next week. But that store has closed. So I went online to shop your company website but had some problems finding the features I want. What do I do now?

Question:

Identify the life stage based on your CSR toolbelt.
Using the CSR toolbelt strategies, define the customer service problem.
Discuss what you would do to address the customer's problem promptly and the rationale behind your decisions.
Discuss what follow-up recommendations you would make internally to the company to improve the customer experience in the future and why.

Reference no: EM133451947

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