Identify the investment objectives

Assignment Help Science

Reference no: EM13938455

1.Define the business drivers
2. Identify the investment objectives
3. Identify benefits, measures and owners
4. Structure the benefits
5. Develop a set of criteria for evaluating the candidate CRM applications (you should choose at least four applications - one of these should be an open source application, and one should be an internally commissioned application written specifically for the ICS Services whereas remaining two should be the commercial off the shelf software applications. Show how each candidate system measures up against the criteria and analyse the pros and cons of using each of these approaches to select and acquire CRM application for the ICS Services.
6. Underline the strategy that should be used to form a team (who should be in the team and why?) responsible for the acquisition and implementation of CRM application. Identify Organizational changes enabling the benefits
8. Determine explicit value of each benefit
9. Identify cost and risks
10. Develop strategies for mitigating those risks.
11. Recommendations - based on the criteria developed in point 5 above, recommend a best CRM solution to ICS Services
12. Sarah acknowledges that the CRM system itself is only part of the expected positive outcome, and that it will only provide value if the individual partners running the various IT Professional Services Practices actively support it. She understands that some practices leaders may see this as head office interference and as simply a way to cut jobs. To meet these challenges, Sarah wants you to include in your proposal a Change Management and Communication strategy that will lead the various sales leaders in the different practices to actively adopt the system and make the most of it.

Reference no: EM13938455

Questions Cloud

What was your total dollar return on this investment : Suppose you bought a 8 percent coupon bond one year ago for $950. The bond sells for $1,005 today. Assuming a $1,000 face value, what was your total dollar return on this investment over the past year? What was your total nominal rate of return on th..

Does the fact that small jobs have a higher cost : Does the fact that small jobs have a higher cost in the current year suggest that prices for small jobs should be increased?

Cash balances as result of implementing the lockbox system : It takes Cookie Cutter Modular Homes, Inc., about six days to receive and deposit checks from customers. Cookie Cutter’s management is considering a lockbox system to reduce the firm’s collection times. What is the reduction in outstanding cash balan..

What structural features of arteries and veins lead : What structural features of arteries and veins lead to an equilibrium in blood flow into and out of any given organ? Consider the relationship of flow to pressure and resistance in your answer (F=P/R).

Identify the investment objectives : Sarah acknowledges that the CRM system itself is only part of the expected positive outcome, and that it will only provide value if the individual partners running the various IT Professional Services Practices actively support it.

Calculate the operating and cash cycles : Consider the following financial statement information for the Ayala Corporation: Item Beginning Ending Inventory $ 10,400 $ 11,400 Accounts receivable 5,400 5,700 Accounts payable 7,600 8,000 Credit sales $ 84,000 Cost of goods sold 64,000 Calculate..

What is the amount of net pay recorded by hernandez : Hernandez Builders has a gross payroll for June amounting to $400,000. What is the amount of net pay recorded by Hernandez? Make the journal entry to record the payroll.

How lymphatic system complements function of cardiovascular : Explain the overall function of the entire cardiovascular system including all three components. (Do not, for example, say that the cardiovascular system's function is to circulate blood. That leaves out the function of blood itself.)

Discuss how the innovation component fits : Your task is to visit UBER web site and discuss how the innovation component fits within what has been taught in this course. You will specifically discuss UBER in terms of ethics, security and organizational aspects.

User Account

All Pages