Identify the implications of moving

Assignment Help Management Theories

Reference no: EM133677083

Scenario

You work for Teledyne Research as an enterprise architect. Teledyne a multinational research and development organization with a mission of developing and delivering technology products for small to medium sized organizations. Teledyne has been asked to develop a Request for Proposal (RFP) packet to a small but growing managed print services organization (PrintItNow).

Until recently, PrintItNow has been able to support its customers with the three individuals at the primary headquarters. However, a new opportunity has been granted to PrintItNow, and they are in need of expanding their technical support services to include a larger number of technicians, in multiple locations.

The most appropriate solution for PrintItNow is to implement a ticketing system that will manage their Service Level Agreement (SLA), meet the current customer experience, and automate several tasks making it easier for their technicians to resolve issues on their first visit.

Instructions

You have been assigned the task of developing an infrastructure growth model for the RFP packet response by the Chief Information Officer (CIO). Within this portion of the RFP response packet you will need to develop the following items:

Recommend either a cloud-based solution or on premise solution for this implementation
For either solution, detail the process for and outage concerns for a minor upgrade or patch.
For either solution, detail the process for and outage concerns for a major upgrade or hardware upgrade.
Explain the risk mitigation from the implementation of a high availability environment versus a single server.
Identify the implications of moving from a single server environment to a high availability environment.

Reference no: EM133677083

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