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Identify the front-room and back-room services

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Identify the front-room and back-room services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By separating low- and high-contact services?

  1. Hospital
  2. Trucking firm
  3. Grocery store
  4. Appliance repair firm

 

Reference no: EM13910601

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