Reference no: EM132446816
Marketing Management
Question 1: When consumers share a strong need that cannot be satisfied by an existing product, it is called _____ demand.
- negative
- latent
- declining
- irregular
Question 2: When demand is __________, it implies that more customers would like to buy the product than can be satisfied.
- latent
- irregular
- overfull
- full
Question 3: A __________ is a direction or sequence of events that has some momentum and durability; it reveals the shape of the future and can provide strategic direction.
- fad
- fashion
- trend
- megatrend
Question 4: Which of the following would be the best illustration of a secondary belief or value?
- Belief in work
- Belief in giving to charity
- Belief in getting married
- Belief in getting married early
Question 5: Total customer satisfaction is measured based on the relationship of:
- expected value and total customer benefit.
- perceived performance and expectation.
- advertised outcomes and real outcomes.
- past experience and present experience.
Question 6: Identify the four pillars of brand equity, according to BrandAsset Valuator model.
- Relevance, performance, bonding, and advantage
- Presence, performance, advantage, and bonding
- Energized differentiation, relevance, esteem, and knowledge
- Brand salience, brand feelings, brand imagery, and brand performance
Question 7: The __________ attack offers the firm an opportunity to diversify into unrelated products, diversity into new geographical markets, and leapfrog into new technologies.
- bypass
- flank
- frontal
- guerrilla
Question 8: __________ is the ability of a company to prepare on a large-scale basis individually designed products, services, programs, and communications.
- Mass customization
- Reverse engineering
- Interoperability
- Backward compatibility
Question 9: Costs that do not vary with production levels or sales revenue are known as _____ costs.
- overhead
- variable
- average
- opportunity
Question 10: Which of the following is a form of mass communications channel?
- Interactive marketing
- Personal selling
- Public relations
- Word-of-mouth marketing