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Question : Identify the customer service needs and describe how you would provide a professional and personalised customer service experience to meet those customer needs in the following scenarios. Make sure that you are following the customer service standards for your organisation:
a) In a restaurant: An elderly customer at a large family gathering with hearing difficulties who doesn't want a big meal
b) On the phone: A customer inquiring and wanting a good deal on a Valentine's Day package at your hotel
c) A guest in the hotel: A guest checking in after a long flight, who is irritable and wants a shower and comfortable bed asap
d) Via email: a potential customer is wanting to know if you can provide a once-in-a-lifetime 50th wedding anniversary celebration for 100 guests.
Do you think strategic management should be more visible or hidden, as a process in a firm? Explain.
Identify and explain the anti-competitive possibilities inherent in Net marketplaces.
Net neutrality is the principle that Internet service providers should be required to treat all Internet traffic running over their wired and wireless networks.
Think about your current job or the last job that you held. Would you say that it is in a "primary" or "secondary" labor market?
Diversified Cash Flows. If a multinational firm is able to diversify its sources of cash inflow so that it receives those flows from several countries.
An explanation of a threat to internal validity and a threat to external validity in quantitative research. Next, explain a strategy to mitigate each of these.
Which of the following terms refers to a special type of flowcharting tool that is valuable for the development of lean processes
In what ways do you find the information contained to be useful to you as an employee or interested party? What additional information would you find useful to be included?
Faraway Corp. is considering entering into two contracts, one with a joint stock company that distributes home products east of the Mississippi River.
For the production line in given Problem, assume that a single AGV train consisting of a tractor and multiple trailers is used to make deliveries.
Discuss the concept of a marketing information system and why it is important for marketing managers to be involved in planning the system.
The Context of Health Care Management
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