Identify the capabilities gap and the performance gap

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Reference no: EM132359227 , Length: word count:2000

Business Process Management Written Assignment -

Learning Outcome Details - Unit Learning Outcomes

1. Relate the principles and frameworks of BPM to the achievement of organisational strategies and goals.

2. Generate solutions to organisational problems using the tools and methodologies of BPM.

3. Critically evaluate the appropriateness of enterprise systems to enable BPM and change.

4. Design and deliver informed recommendations about process change to a variety of organisational audiences.

Description / Requirements - Business processes permeate all aspects of business and it is arguable that if a business is not adopting a business process management approach to realise its strategies, and its subsequent objectives and goals, then it may reduce its chances for success - even its very survival. By taking a business process management approach, organisations can improve their chances of succeeding in their quests for sustained competitive advantages through greater efficiencies, quality, innovation and customer responsiveness. In, what is now, a highly competitive, global, interconnected and uncertain business environment, there has never been a better time to draw on the advantages offered by applying the BPM discipline to any business or organisation anywhere.

Objective - Upon successfully completing this assignment you will have demonstrated that you can provide clear written advice, and recommendations for change, to a business owner, in relation to business process management (BPM). Your advice will offer the business owner several reasons for adopting a business process management approach including:

an explanation as to what the current business processes are and why they should be redesigned
a proposed redesign solution
any special considerations that need to be taken into account to deliver the proposed solution successfully
succinct recommendations

In providing your advice to the business owner you will take into account various perspectives and circumstances encompassing the business.

Task: Preliminary Business Report

Your task is to prepare a preliminary business report for the CEO. The main body of your report must be structured using the following headings. A brief about what each section of the report must address is also provided.

BPM and Strategy -

State in plain terms what Business Process Management is and how it can help 'Pete's Dynatrix Pty Ltd'.
In describing the benefits of BPM, ensure that you briefly explain how BPM connects to: business strategy from internal and external perspectives, positioning, structure and value propositions.
Briefly describe the meaning of value chains and how using BPM, in conjunction with this concept, can assist 'Pete's Dynatrix Pty Ltd' to improve its financial position.

Problem Analysis -

While there are a number of problems within 'Pete's Dynatrix Pty Ltd', you are required to concentrate your efforts on the problem which you determine to be the most urgent. Failure to clearly identify what you consider to be the most urgent problem, will result in the loss of five marks. In relation to this problem, you are required to identify the causes and the consequences of the problem.
Identify the capabilities gap and the performance gap.
Show the current 'As Is' process using Bizagi Modeler software.
Identify any process flow problems and/or day to day management problems; output and input problems; and problems with controls and enablers; develop a project scoping diagram to illustrate the problem which you have identified.

Proposed Solution -

Explain what it means to develop a 'business process architecture' and, particularly, how valuable this can be to 'Pete's Dynatrix' and its success.
Describe a 'To Be' process and explain how the process will address the most urgent problem identified in the previous section; what will the 'To Be' process do, or not do, when the change project is rolled out.
Support your 'To Be' process with a BPMN process flow diagram using Bizagi Modeler software (or other graphical software if you are unable to use Bizagi).
Are there any key aspects in your proposed solution that you should clearly describe to Jenny, for example: SOA; ERP; Master Data; Core, Support and Management processes; alignment issues; etc?
Based on the information provided in your proposed solution, you must also include a fully annotated organisational structure chart.

Solution Considerations -

Large BPM driven organisational changes can be extremely valuable, they are also complex undertakings impacting the organisation, its people and its use of modern technologies.
Identify and briefly describe significant considerations that might impact 'Pete's Dynatrix Pty Ltd', both during the redesign development stage and upon the implementation of your proposed solution. Some considerations might pertain to the costs of bridging the gap (time, effort, money, etc.), risks, opportunity costs, internal politics, etc.
Specifically address any upstream or downstream implications (within or outside the organisation) of the solution you have proposed, stating why these implications are important.

Recommendations -

Provide a succinct list of recommendations to conclude your report.

Written Assignment Administrative Details -

You should include a brief executive summary, table of contents and brief appendices. Do not include extensive appendices - this is a preliminary report - extensive appendices may result in a reduction of marks. Use the section headings above to structure the main body of your report (you should not need sub-headings). The CEO will not read the report if it does not use the above headings in the body of your report.

The CEO wants to see a reasonable use of references. While textbook references can be used, the CEO would prefer that you use industry research reports, case studies and any other industry-based evidence which can justify why his organisation should implement your proposed BPM solution.

You do not need to specify a particular commercial solution (such as SAP or another enterprise system), although you may specify commercial solutions to help you to clarify and support your proposed solution recommendations.

The report must be no longer than 2,000 words (approximately 4 to 5 pages of words, but by including diagrams and any other graphics or figures it will be considerably longer. Words in diagrams such as the Gap Model, Project Scoping Diagram and As-Is and To-Be process diagrams will not be included in the word count provided they are used to explain necessary steps and highlight critical information. If paragraphs of text are included in these diagrams, they will be included in the word count. Words in tables are included in the word count of the main body of your report.

Executive Summaries - We provide some notes below for you to consider when preparing executive summaries for business reports.

Establish the need or problem - highlight or define the business issues and not the technical issues.
Recommend the solution - a clear recommendation.
Explain the value of the solution - not what it is but its return or benefits to the business.
Provide substantiation - say why you or your company is the right one to deliver the solution.
Use formatting and graphics to highlight your message - bullet points, headings, diagrams.
Keep it clear and to the point - no jargon, proof read carefully, do not cut and paste from the report itself.
Use links - if preparing for electronic distribution use word processor technology to link to major themes in the document.

Attachment:- Business Process Management Assignment File.rar

Reference no: EM132359227

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Reviews

len2359227

8/21/2019 11:56:47 PM

Words – 2000. Students who submit their work by the due date will receive their marks and feedback on CloudDeakin approximately three weeks after the due date. The report must be no longer than 2,000 words (approximately 4 to 5 pages of words, but by including diagrams and any other graphics or figures it will be considerably longer. Words in diagrams such as the Gap Model, Project Scoping Diagram and As-Is and To-Be process diagrams will not be included in the word count provided they are used to explain necessary steps and highlight critical information. If paragraphs of text are included in these diagrams, they will be included in the word count. Words in tables are included in the word count of the main body of your report.

len2359227

8/21/2019 11:56:40 PM

Note that the 2000-word count does not include your cover page, your executive summary, your reference list or your appendices. Note also that 10% of the total available marks for the assignment may be deducted from your final assignment mark for every 100 words that exceed the 2000-word limit. For example, assignments of 2300 words (not including descriptors in diagrams, cover page, executive summary, reference list or appendices) may receive a penalty deduction of 30% of the total available marks for the assignment. Please do not exceed the word limit for the assignment.

len2359227

8/21/2019 11:56:33 PM

It is strongly recommended that the process to produce your report be an iterative one, with interim reports and drafts produced early so that you and your group partners can reflect on progress and refine the work as necessary. You might be asked in your seminars to present a brief update about the progress of your report. This is a major unit assignment, get started early as the trimester moves very quickly. Assessment - Preliminary Business Report (40 marks) Your report will be assessed using the marking criteria shown below: BPM and Strategy 15 marks, Problem Analysis 20 marks, Proposed Solution 20 marks, Solution Considerations 15 marks, Recommendations 10 marks, Overall Quality of the Report – Presentation, Spelling and Grammar, Quality and use of References 20 marks.

len2359227

8/21/2019 11:56:26 PM

Submission Instructions - (Up to 5 marks may be lost if these instructions are not followed correctly) Your work must be submitted in accordance with the instructions shown below. You lodge your assignment via the ‘Drop Box’ which is accessible in the Written Assignment area of the MPM701 Cloud Deakin site. Your assignment must be submitted in Word format. The Word document you submit must be named using the Deakin user ID of the student who is to do the actual submission in Cloud Deakin. Your names and student numbers must be at the start of the business report, i.e. front/title page. Again, the front page must also contain the proportional contribution of each team member, agreed to by you and your partners. The total proportion must sum to (or round up to – see below) 100%. Submit the Word document (preliminary business report) via the Written Assignment Submission link. Only ONE member of the team completes this step – that is, there must be only one submission from the group.

len2359227

8/21/2019 11:56:18 PM

Additional Notes - Penalties for late submission: The following marking penalties will apply if you submit an assessment task after the due date without an approved extension: 5% will be deducted from available marks for each day up to five days, and work that is submitted more than five days after the due date will not be marked. You will receive 0% for the task. 'Day' means working day for paper submissions and calendar day for electronic submissions. The Unit Chair may refuse to accept a late submission where it is unreasonable or impracticable to assess the task after the due date. For more information about academic misconduct, special consideration, extensions, and assessment feedback, please refer to the document Your rights and responsibilities as a student in this Unit in the first folder next to the Unit Guide of the Resources area in the CloudDeakin unit site.

len2359227

8/21/2019 11:56:08 PM

Building evidence of your experiences, skills and knowledge (Portfolio) - Building a portfolio that evidences your skills, knowledge and experience will provide you with a valuable tool to help you prepare for interviews and to showcase to potential employers. There are a number of tools that you can use to build a portfolio. You are provided with cloud space through OneDrive, or through the Portfolio tool in the Cloud Unit Site, but you can use any storage repository system that you like. Remember that a Portfolio is YOUR tool. You should be able to store your assessment work, reflections, achievements and artefacts in YOUR Portfolio. Once you have completed this assessment piece, add it to your personal Portfolio to use and showcase your learning later, when applying for jobs, or further studies. Curate your work by adding meaningful tags to your artefacts that describe what the artefact represents.

len2359227

8/21/2019 11:56:02 PM

Rubric - Exemplary effort - Eloquent explanation of BPM and a range of its benefits provided. Exemplary rationale provided as why the organisation should adopt the BPM approach. Eloquent commentary on: - business strategy - internal/external - positioning - structure - value propositions. Deep understanding of value chains and BPM connection. Impressive awareness and understanding of the problem facing the company. Excellent use of the following tools and models to provide deep analysis: - causes, problems and consequences -gap model incorporating performance and capabilities gap -As-Is process diagram -project scoping diagram.

len2359227

8/21/2019 11:55:55 PM

Your understanding and commentary regarding a solution for the problem you have identified is exemplary. A deep understanding of the following areas: -Business process architecture and how this adds value to the business -The way in which your ‘To Be’ process will bridge the identified gap and what it will achieve when the change project is rolled out. Deep understanding of the solution considerations which may impact the business both during the redesign development stage and upon implementation of the proposed solution. Eloquent commentary on: - costs of bridging the gap including time, money and effort. Deep understanding and articulation of the recommendations required to address the problems faced by the business and the steps required to achieve a successful BPM implementation. Recommendations are clear and concise and leave the reader in no doubt as to the actions required.

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